Operations/customer Administrator
3 months ago
**Job description**
We are looking for a team player who is motivated and knowledgeable within the Parcel Industry. We expect excellent communication skills and an ability to build strong customer relationships as well as a basic knowledge of the operational requirements of a parcel service. This job will be a dual role requiring the applicant to work between both the customer services and operations teams.
**Job Purpose & Main Duties**:
- Using our internal systems to make sure that all customers parcels and freight are delivered in a timely manner and systems / customers updated accordingly.
- Answer inbound telephone calls from customers to book on parcels to be collected.
- Receive calls with queries from other depots about deliveries in our area.
- Speak with drivers to establish delivery and collection times.
- Input booked jobs onto the relevant system to ensure they are processed.
- Deal with customers who arrive to either collect or drop off parcels
- Assist with evening debrief of the drivers
- Deal with Damages / returns within a warehouse environment
- Assist with unloading of drivers vans in the afternoons
**The person (Skills & Experience)**:
- Previous experience desired.
- Previous experience working in the parcel industry would be an advantage and desirable
- Excellent telephone and people handling skills
- Good team player
- Ability to take directions readily
- Ability to work alone using own initiative
- Ability to undertake fairly strenuos manual labour
Job Duties:
- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Assist with PM warehouse duties
Work Remotely
- No
**Job Types**: Full-time, Permanent
Pay: £12 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Pay: From £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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