Operations/customer Administrator

3 months ago


Orpington, United Kingdom A to Z Courier Services Ltd Full time

**Job description**

We are looking for a team player who is motivated and knowledgeable within the Parcel Industry. We expect excellent communication skills and an ability to build strong customer relationships as well as a basic knowledge of the operational requirements of a parcel service. This job will be a dual role requiring the applicant to work between both the customer services and operations teams.

**Job Purpose & Main Duties**:

- Using our internal systems to make sure that all customers parcels and freight are delivered in a timely manner and systems / customers updated accordingly.
- Answer inbound telephone calls from customers to book on parcels to be collected.
- Receive calls with queries from other depots about deliveries in our area.
- Speak with drivers to establish delivery and collection times.
- Input booked jobs onto the relevant system to ensure they are processed.
- Deal with customers who arrive to either collect or drop off parcels
- Assist with evening debrief of the drivers
- Deal with Damages / returns within a warehouse environment
- Assist with unloading of drivers vans in the afternoons

**The person (Skills & Experience)**:

- Previous experience desired.
- Previous experience working in the parcel industry would be an advantage and desirable
- Excellent telephone and people handling skills
- Good team player
- Ability to take directions readily
- Ability to work alone using own initiative
- Ability to undertake fairly strenuos manual labour

Job Duties:

- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Assist with PM warehouse duties

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: £12 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Pay: From £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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