Neighbourhood Officer

3 weeks ago


Liverpool, United Kingdom Torus Group Full time

The Neighbourhood Officer is key to ensuring the sustainability of our estates. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches.

**This is an important role in which you will**:

- Be responsible for performance and tenancy management of your property portfolio
- Carry out accompanied viewings, utilise incentives and liaise with the Allocations Team to ensure demand for your property portfolio.
- Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes.
- To liaise with the appropriate Tenancy Sustain Officers to ensure the sustainment of tenancies, to ensure compliance with tenancy agreements and to protect demand and reduce costs
- To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with Safer Estates Compliance Officers, Tenant Involvement Team and Support Network as appropriate

**To be successful in this role you will**:

- Experience of managing housing stock or delivering a service to clients.
- Knowledge of housing legislation
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
- The skills to manage relationships with tenants including challenging non-compliance.
- A proactive, professional, commercial, and resilient approach, able to work well at pace and produce innovative solutions.

**What Can Torus Group Offer You**

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:

- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance

**About Torus Group - Torus Landlord**

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

**_ PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_



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