Customer Lead

3 weeks ago

Liverpool, United Kingdom Fill My Vacancy Full time

Salary : £34,590.27 rising to £36,410.81 upon successful completion of probation

Supporting the Neighbourhood Manager, the Customer Lead will manage a small team of Neighbourhood Housing Officers, working in the Norris Green community, supporting delivery of generic housing management including: allocations, arrears, void management,estate management, customer/ resident involvement, lettings and other customer interactions.

This role will take responsibility for ensuring that targets are achieved, and working alongside the Neighbourhood manager in developing strategic objectives and neighbourhood plans. Working with the Neighbourhood Manager and the Income and ASB specialistofficers they will help with identifying and addressing Neighbourhood and customer priorities and make sure that their team are motivated and supported.

Other responsibilities for this role include;
- To assist with management of the Neighbourhood team and function within the wider neighbourhood team. To help to lead the delivery of flexible, effective and efficient housing management and customer interaction services, making best use of team resourcesand available budgets to tackle key identified issues.
- To help to create a supportive, fair and positive culture within which team members are motivated and can develop and maximise their skills and abilities. To use the Continuous Professional Development (CPD) and One-to-One processes effectively to deliverthis.
- To assist with the Neighbourhood Plan approach to managing their neighbourhoods. Specifically, to help to gather information that identifies key issues and risks to be addressed and then creation and delivery of an action plan for each neighbourhood, inconjunction with other teams and stakeholders.
- Allocations - support and guide the team to ensure that properties are advertised and allocated at the earliest opportunity with full regard to targets for relets and the sustainability of tenancies. Assist with audits to ensure performance and conformitywith process, legislation and their nomination commitment.
- Tenancy Management - lead the officers delivering housing management services, working closely with the ASB and Income specialist officers. To ensure that housing management functions are delivered in line with policies and procedures and to measure theoutcomes.
- Customer Contact - lead officers to ensure all tenancy management or asset related matter are resolved as best as possible at first contact. Working with collaboratively to ensure supporting processes and procedure are robust to deliver excellent customerservice.
- To work with the team, stakeholders and their legal advisors to agree and approve legal remedies to tackle varying tenancy breaches and protect communities
- To deliver an effective performance management framework within the team to ensure both team and individual performance targets are established, monitored and managed. To assist with the collation and submission of reports on agreed performance areas asrequested.
- To actively participate and lead where requested their approach to Service Excellence by helping to develop Service Excellence Plans (SEPs) in conjunction with customers and colleagues. Ensure that these reflect emerging legislative changes, sector risksand opportunities.
- Work with local partners, promoting their products and services in line with corporate objectives and their values.
- Nurture, encourage and lead effective resident involvement within the neighbourhoods served, ensuring that all officers within the CRO team also engage positively with resident groups and individuals.
- To support the evolution of the customer experience with innovative technology.
- To assist in the development of Strategies, Policies and Procedures as required and to ensure conformity within the team to these approaches.

The closing date for the position of Customer Lead role will be Thursday 9th March. Successful applicants should be able to attend an interview week commencing 13th March 2023.

  • Customer Lead

    4 weeks ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Job title**: Customer Lead **Contract**: Permanent **Salary**: £38,231.35 **Location**: L11 2SF Supporting the Neighbourhood Manager, the Customer Lead will manage a small team of Neighbourhood Housing Officers, supporting delivery of generic housing management including: allocations, arrears, void management, estate management, customer/ resident...

  • Customer Lead

    7 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...

  • Customer Lead

    7 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    Supporting the Neighbourhood Manager, the Customer Lead will manage a small team of Neighbourhood Housing Officers, supporting delivery of generic housing management including: allocations, arrears, void management, estate management, customer/ resident involvement, lettings and other customer interactions. This role will take responsibility for ensuring...

  • Assessor - Team Leading / Customer Service / Admin

    6 days ago

    Liverpool, United Kingdom KM Recruitment Full time

    **KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.** **Job Title**:Assessor - Team Leading / Customer Service / Admin **Location**: Remote / Hybrid **Salary**: £29,100 **Package**:Excellent Holiday Entitlement, Mileage, Pension + more **Type**:Full Time, Permanent **Essential Criteria**: - Recognised Assessor...

  • Customer Services

    4 weeks ago

    Liverpool, United Kingdom Adecco UK Full time

    I am currently recruiting for an experience customer service individual to join a lovely customer service team based in Liverpool. This is a temporary position for a couple of weeks. Hours: Monday - Friday 8.45am-4.45pm Location: Liverpool **Salary**: £12.45 per hour Duties and responsibilities: - Accurately process customer orders within set...

  • Head of Customer Transformation

    6 days ago

    Liverpool, United Kingdom Digital Waffle Full time

    **Head of Customer Transformation**: **Job details**: - Posted 24 November 2023 - Salary £100000 - £110000 per annum - LocationLiverpool - Job type Permanent - Discipline Infrastructure - ReferenceZJ-57-17 - Contact NameZak Jones **Job description**: **Job Title**:Head of Customer Transformation/Migration **Location**:Liverpool, UK (90%...

  • Customer Service

    6 days ago

    Liverpool, United Kingdom Page Personnel - UK Full time

    A leading service solutions provider - Hybrid working customer service advisor **About Our Client**: We are currently partnering a leading global supplier of technology and services located in Liverpool City Centre. Our client has an impressive history dating back to the 1880's and is pursuing a vision of mobility that is sustainable, safe, and...

  • Customer Services

    4 weeks ago

    Liverpool, United Kingdom Job Match Full time

    **Customer Service Assistant** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service division...

  • Customer Assistant

    4 weeks ago

    Liverpool, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week1** **Monday 04.00-12.30** **Tuesday 04.00-12.30** **Thursday 12.00-20.00** **Friday 12.00-20.00** **Saturday 11.00-20.00** **Week 2** **Sunday 08.00-17.00** **Monday12.00 -20.00** **Wednesday 04.00-12.30** **Thursday 04.00-12.30** **Friday 12.00 -20.00** **Purpose** To deliver a great shopping...

  • Customer Service Advisor

    4 days ago

    Liverpool, United Kingdom Bosch Group Full time

    Company Description **Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the...

  • Customer Service with German

    3 days ago

    Liverpool, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS) Job title Customer Service Advisor with German Location: Liverpool **Salary**: £28,000 per annum Ref: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main duties: Deliver the highest level of customer service to international and German speaking clients The Role: -...

  • Customer Service

    5 days ago

    Liverpool, United Kingdom Page Personnel - UK Full time

    Thriving Business - Growing Company **About Our Client**: The client is a growing company who is a leading provider in accommodation for a specific group of tenants. The clients covers over 20 city and is still growing. - Providing a welcoming front of house reception service - Conducting flat viewings, inspections, and leading sales conversations -...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Bosch Group Full time

    Company Description **Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the...

  • Category Lead

    4 weeks ago

    Liverpool, United Kingdom Summer-Browning Associates Full time

    We are looking for a Category Lead to work within the public sector. Location: Hybrid working - Birmingham or Liverpool About the role: You will be responsible for the leadership and the management of a busy and highly motivated team and/or crisis response activity, with a sharp focus on developing and delivering the category strategy and delivering...

  • Category Lead

    6 days ago

    Liverpool, United Kingdom Summer-Browning Associates Full time

    Job Description We are looking for a Category Lead to work within the public sector. Location: Hybrid working - Birmingham or Liverpool About the role: You will be responsible for the leadership and the management of a busy and highly motivated team and/or crisis response activity, with a sharp focus on developing and delivering the category strategy...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Resource Solutions Full time

    Do you have a strong customer service background with telephone experience? If you are looking to take the next step up in your career, and to work with one of the largest wealth management firms in the UK, then we want to hear from you! We have an amazing opportunity available for someone who has extensive experience in customer service and a financial...

  • Outbound Customer Advisor

    4 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    Outbound Customer Advisor Location: Liverpool City Centre Contract: Full time, Permanent 37 hours per week Shift patterns: Monday - Sunday 7am-9pm (Shift rotation) Mon - Sat: 08.00 -20.00 Sun: 09.00 - 18.00 My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Outbound Customer Advisor's to join their expanding team. The...

  • Customer Liaison Assistant

    4 weeks ago

    Liverpool, United Kingdom Highbury Homes Full time

    Highbury Homes (Yorkshire) Ltd have a full time vacancy for an experienced Customer Liaison Assistant based in our fast paced office in Liverpool. We are a building company primarily working for leading Insurers completing repairs in domestic properties following damage caused by a number of perils. **Responsibilities** To assist the Contract Manager with...

  • Customer Service Assistant

    4 weeks ago

    Liverpool, United Kingdom Job Match Full time

    **Customer Service Assistant** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service division...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

    The purpose of the this customer service role is to handle all customer interactions **Client Details** We are currently partnering a leading global supplier of technology and services located in Liverpool City Centre. Our client has an impressive history dating back to the 1880's and is pursuing a vision of mobility that is sustainable, safe, and...