Customer Service Advisor

1 month ago


Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

The purpose of the this customer service role is to handle all customer interactions

**Client Details**

We are currently partnering a leading global supplier of technology and services located in Liverpool City Centre.

Our client has an impressive history dating back to the 1880's and is pursuing a vision of mobility that is sustainable, safe, and exciting.

**Description**

Daily responsibilities within this role, will be:

- Reviewing all relevant information to handle product and service inquiries
- Resolving first line technical issues
- Understanding the customer requirements
- Advising customers on the best services available
- Responding to customer requirements, resolving customer queries and complaints
- Capture, maintain and ensure quality of customer data
- Deliver and maintain both individual and team target
- General administrative support

Responsibilities will vary from time to time in accordance with business needs.

**Profile**

This position would suit someone who takes pride in delivering an outstanding service to their customers and able to prioritise their own workload.

Some skills for this role,
- Experience in an operational Customer Service environment
- Excellent verbal and written communication skills in English
- A passion for delivering first class customer service
- Proven record of providing internal and external customer service
- Team Player & Self-motivated and driven to succeed
- IT literate and good PC skills
- The commitment to work towards individual and team goals

**Job Offer**

In addition to the below range of benefits, you will also be part of an experienced team who will support you within this role.
- Full time contact
- Full training provided
- Excellent personnel development
- Wide range of social events throughout the year
- Salary - 20000
- Opening hours - Monday - Friday 08:00 - 21:00 (7.5 hr days)
- You would only ever work, either a Saturday or Sunday 09:00 - 17:00

**This location offers you**: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.



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