Interim Legal Officer

3 weeks ago


Liverpool, United Kingdom Riverside Group Full time €32,002 - €35,268

Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension
~28 days holidays plus bank holidays
~ Flexible working options available
~ Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements.



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