Service Charge Officer

4 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

Job Title:  Rent & Service Charge Advisor
Contract Type: ** 6-month Fixed term contract** 
Monday-Friday, Hybrid 
The difference you will make as a Rent & Service Charge Advisor
You will support the Group Policy – Rent and Service Charge function in the implantation of its policies. You will ensure the accurate formulation of service charges for all customer types and the maintenance of associated modelling and calculators. 
Provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues, including all associated business rules and formulae. 
Solid knowledge and hands on practical experience of legislation, regulations and standards relating to service charges within the Housing Sector.
Experience of providing financial monitoring and administration, preferably for rent and/or service charges.
Excellent planning and organisational skills and the ability to prioritise.
Proficient in the use of MS Office including Excel.
Support the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, contributing to reviews to ensure ongoing compliance with legislation, government guidelines and Group policy.
Support the Service Charge Policy & Systems Manager to manage and oversee service charge processes for the Group, ensuring statutory deadlines are met.
Act as the lead for all colleague / internal service charge related queries, ensuring accurate and consistent application of charges and service charge calculations across the Group for all customers.
Ensure service charge letters produced for customers are accurate, consistent and comply with legislation, government guidelines and Group standards.
Deputise for the Service Charge Policy & Systems Manager where required.
Responsible for the preparation of financial information required for any First Tier Tribunals, liaising with key stakeholders including legal representatives and operational colleagues to ensure cases are prepared thoroughly and participants are briefed accordingly.
Manage the workflow to monitor compliance checks for service charge expenditure.
Maintain all collateral relating to Service Charge Policy, including procedures and letters, ensuring alignment to the overall Group Policy - Rent and Service Charge Strategy, government guidelines and Group standards.
Administer escalated policy queries and issues, collaborating with the Service Charge Policy & Systems Manager to ensure the provision of expertise and support to complex, high profile and high-risk issues. 
Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements.
Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group Policy - Rent and Service Charge Strategy.
Provide accurate and timely data as required to address customer queries and for review by others to support decision making.
Support the Policy Administrator – Rent & Service Charges with their work and provide direction, where needed.
Maintain and develop knowledge of regulatory, legal and systems knowledge to maintain competence in role. 
Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. 
Ensure all GDPR requirements are met in accordance with the Group’s policy, procedures, and statutory requirements. 
Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements. 
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Competitive pay & generous pension 
~28 days holidays plus bank holidays
~ Flexible working options available
~ Diversity and Inclusion at Riverside:  
At Riverside, we value diversity in all its forms. Solid knowledge and hands on practical experience of legislation, regulations and standards relating to service charges within the Housing Sector.
Experience of providing financial monitoring and administration, preferably for rent and/or service charges.
Excellent planning and organisational skills and the ability to prioritise.
Proficient in the use of MS Office including Excel.
Knowledge of IT systems relating to rent and service charges.

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