Sales Operations Administrator

2 weeks ago


Liverpool, United Kingdom The Riverside Group Full time

Sales & New Business Administrator
Contract Type: Permanent 
Monday – Friday, Hybrid 
The difference you will make as a Sales & New Business Administrator 
As the Sales and New Business Administrator, you will perform a variety of administration tasks in relation to new sales, on behalf of Riverside Home Ownership to provide a high-quality customer focused service. 
We are looking for someone who can provide a high quality, customer-orientated service championing “The Riverside Service Style” practices. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Competitive pay & generous pension 
~28 days holidays plus bank holidays
~ Flexible working options available
~ Diversity and Inclusion at Riverside:  
At Riverside, we value diversity in all its forms. Perform administrative and clerical tasks for a variety of sales activities, in accordance with Riverside’s policies and procedures.
Ensure that high quality customer focused service is provided at all times. 
Respond to queries from customers and stakeholders throughout the sales process, whilst promoting a culture of ‘customer care’ and continuous improvement. 
Update and record information on the sales database on ongoing and completed cases.  Collate, prepare and check documents and other information including recording data for management reports.
Proactively monitor office systems, policies and procedures, to achieve value for money and improved performance for service users. 
Monitor the internal CRM queue to prevent divisional breaches and meet KPI’s.  Update and maintain information on the RHO website, Help to buy, Right Move and other property portals. 
Assist Sales Negotiators with viewings, as and when required.
Take payments and complete reservations for customers, including coding all payments to the relevant scheme / accounts, and processing refunds. 
Liaise with finance, income management, housing management and property services when required, in relation to specific areas of service delivery
IT skills including MS Office 
· Experience of working in a busy customer facing office with responsibility for administration tasks
· Property sales experience 
· Social housing experience 
·


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