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Customer Service Apprentice

2 months ago

Stockport, United Kingdom EMERSON PROCESS MANAGEMENT LIMITED Full time

We have an exciting opportunity to join Emerson as a Customer Service Apprentice, part of a UK & Ireland Sales group you will be given the opportunity to learn from some of the best managers and engineers in our industries As a Customer Service apprentice, you will provide help and assistance to a diverse range of customers on a broad variety of services, taking ownership of customer issues reported and seeing problems through to resolution. You will play a keep part in supporting the sales Operations team members to deliver commercial excellence consistently across the business, involved in CRM Quote and Order Logging, UK Sales Inbox management, ensuring all sales and enquiries and orders are handled in a professional, empathetic, and timely manner, with attention to detail being key.

Main duties:

- Registers in the CRM electronic system all RFQs and POs from customers in a timely manner
- Ensures accurate CRM logs based on Emerson standards and procedures
- Maintains an updated CRM database by adding new Customer contacts and accounts
- Sends acknowledgement of receipt for RFQs and POs to customer
- Assigns CRM tasks to the responsible person in the Sales Office
- Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
- Updates CRM database with the relevant information for every query that is being logged
- Facilitates archiving of all documents used in the logging phase in OCM/WCC
- Flexibility, depending on urgent enquiries received at the sales desk
- Liaise with colleagues to ensure any customer warranty, SR process is completed through to customer resolution.
- Ensure the consistent delivery of the highest levels of service, both internally and externally.
- Support colleagues in the team, and across the business, as directed by your Line Manager
- Where necessary, load customer orders into business system, manage dates, ITC and commercial terms
- Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner
- Ensure customer data and interactions are recorded accurately on our systems.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.

The business reserves the right to make reasonable adjustments in line with business requirements.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Apprenticeship Standard

All training will be delivered within the workplace, no need for apprentices to attend a college setting. Apprentices will be allocated 6 hours out of the working week to complete training, coursework and attend assessor visits.

**Job Types**: Full-time, Apprenticeship

**Salary**: £18,000.00-£20,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockport, SK6 2SU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location