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Customer Service Specialist Apprenticeship
2 months ago
Position Overview:
Join the British Gas team as a Customer Service Specialist Apprentice. This full-time, permanent role offers a unique opportunity to develop your skills while working towards a Customer Service Specialist (Level 3) qualification.
Role Responsibilities:
As an apprentice, you will engage with customers, providing essential support during their inquiries. Your role will involve:
- Understanding customer needs and delivering exceptional service.
- Managing customer cases effectively, ensuring timely resolutions.
- Participating in training sessions to enhance your knowledge and skills.
Training and Development:
This apprenticeship combines theoretical learning with practical experience. You will receive:
- 20% of your time dedicated to structured training.
- 80% on-the-job learning, guided by a comprehensive development plan.
Work Schedule:
Your working hours will initially be Monday to Friday, with a shift pattern established during your training. The role supports a flexible working policy, allowing a blend of office and remote work.
Customer Interaction:
This position is customer-facing, addressing inquiries related to energy services. You may also engage through various communication channels, including web chats and emails, to meet customer needs.
Continuous Improvement:
We are committed to enhancing our processes and systems. You will participate in ongoing training and have access to resources that support your professional growth.
Candidate Requirements:
To be eligible for this apprenticeship, you should:
- Be a resident in England.
- Have or be willing to achieve Level 1 English and Maths, with Level 2 tests completed before the apprenticeship concludes.
- Not have previously studied the course content.
- Not hold an undergraduate degree.
Diversity and Inclusion:
We value diversity and encourage individuals from all backgrounds to apply. Our culture thrives on unique contributions that enhance our team.
Background Checks:
As part of our commitment to customer service excellence, candidates will undergo financial, criminal record, and reference checks prior to employment.
