Customer Service Representative

4 weeks ago

Stockport, Stockport, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to energise a greener, fairer future, and we're looking for passionate individuals to join our team.

As a Customer Service Apprentice, you will work and learn alongside our experienced team members, serving our customers when they need us most. You will be responsible for ensuring our customers have a fantastic experience with us, and you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Our Customer Service team is critical to our success, and we're looking for individuals who are passionate about delivering first-class service to our customers. You will be our customers' first point of contact, and you will be responsible for resolving their queries and issues in a timely and professional manner.

We're committed to embedding a culture of Continuous Improvement, and we're looking for individuals who are proactive, resilient, and able to work autonomously. You will have the opportunity to make a real difference to our customers' energy journey, and you will be empowered to make smart and effective decisions.

As a Customer Service Apprentice, you will be part of a dynamic and supportive team, and you will have access to regular upskill training and development opportunities. You will be working with a range of complex systems, and you will be expected to be digitally savvy and able to adapt to new technologies.

We're looking for individuals who are passionate about delivering excellent customer service, and who are able to work in a fast-paced and dynamic environment. If you're a motivated and enthusiastic individual who is looking for a challenging and rewarding role, then we'd love to hear from you.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their queries and issues in a timely and professional manner.
  • Work collaboratively with our team members to resolve customer issues and improve our customer experience.
  • Develop and maintain a broad understanding of our customer businesses and their operations.
  • Make smart and effective decisions to resolve customer issues and improve our customer experience.
  • Participate in regular upskill training and development opportunities to improve your skills and knowledge.

Requirements:

  • Right to work in the UK.
  • Continuous residence in the UK for the past 3 years.
  • Resident in England (due to the course being funded by the English Apprenticeship levy and the programme only being offered in England).
  • Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.
  • Not previously studied the course content.
  • Not undertake any other qualification during your apprenticeship.
  • Not hold an undergraduate degree in any subject.

What We Offer:

  • A competitive salary of £17,595, rising to £22,100 after 52 weeks.
  • A comprehensive training and development programme, including regular upskill training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to make a real difference to our customers' energy journey.

How to Apply:

If you're a motivated and enthusiastic individual who is looking for a challenging and rewarding role, then we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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