Customer Service Representative

2 months ago


Stockport, Stockport, United Kingdom LSH Auto Full time
{"title": "Customer Service Representative", "content": "Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.

This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, including Mondays to Saturdays.

The ideal candidate will have:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Desire to succeed in a customer-facing role

As a Customer Service Representative, you will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer expectations wherever possible.

You will work closely with the team to achieve individual and team KPIs, ensuring that workshop capacity is fully maximised via central service booking procedures.

The successful candidate will also be required to:

  • Respond to all customer contacts in a friendly and timely manner
  • Record all information required to support on-going customer relationship management
  • Ensure online enquiry service levels are continually achieved and exceeded where appropriate
  • Maximise all opportunities to up sell specified products

We offer a range of benefits, including:

  • Colleague Referral Scheme
  • Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • Full uniform provided
  • On site gym
", "requirements": "Requirements

You must have:

  • Customer service experience
  • Service booking/reception experience
  • Desire to succeed
  • Excellent sales skills
  • PC literate
  • Problem solving abilities
  • The drive to build customer rapport
  • Ability to handle pressure working in a busy call centre environment
", "benefits": "Benefits

We offer a range of benefits, including:

  • Colleague Referral Scheme
  • Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • Full uniform provided
  • On site gym
", "language_code": "en-US"}

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