Customer Service Representative
5 days ago
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.
Key Responsibilities:
- Handle customer complaints, queries, and requests in a timely and professional manner.
- Manage a high volume of customer interactions, including phone calls and emails.
- Align with internal departments to ensure customer issues are resolved within established Service Level Agreements (SLAs).
- Adhere to company policies and procedures to ensure a positive customer experience.
- Monitor and improve performance based on daily Key Performance Indicators (KPIs).
Requirements:
- 2+ years of experience in an inbound call centre environment.
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite and reporting skills.
- Soft spoken and supportive demeanor.
- Ability to type 40-60 words per minute.
- Effective and proactive listener.
- Hands-on experience with Freshdesk, Zendesk, Kapture, SAP, and Shopify is desirable.
What We Offer:
- Full-time position.
- Salary up to £25,000 per annum.
- Annual appraisals.
- 25 days plus 8 bank holidays.
- Pension.
Working Environment:
We offer a hybrid working environment, allowing you to balance work and personal life. Our team is flexible and hardworking, and we are looking for someone who shares these values.
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