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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at FMG Repair Services. As a Customer Service Representative, you will be the face of our Bodyshop, responsible for providing exceptional customer service and ensuring complete customer satisfaction.
Key Responsibilities:
- Prepare job cards and files, maintaining an efficient and effective system for associated paperwork.
- Provide vehicle progress reports, arranging and allocating courtesy cars, collecting payment.
- Liaise between the customer, the Bodyshop, and any 3rd parties to ensure each and every customer has a first-class service.
Requirements:
- Excellent customer-facing experience with strong administration and IT skills.
- A full UK Manual driving licence is essential for this role.
Why Choose FMG Repair Services?
We offer a range of benefits, including:
- Uncapped monthly bonus schemes, plus a guaranteed average bonus when you're on holiday.
- Additional days' leave to celebrate your birthday each year.
- Free life assurance (x2 your basic salary).
- Exclusive employee vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- A Benefits App giving a huge range of retailer discounts and cashback deals.
- Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
- Wagestream, a Financial Wellbeing app that gives you more control over your pay.
About Us:
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We offer a range of benefits and opportunities for career progression and professional development.
