Customer Service Representative

1 month ago


Stockport, Stockport, United Kingdom LSH Auto Full time
{"title": "Customer Service Representative", "content": "Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.

This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, including Mondays to Saturdays.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer expectations wherever possible.

The successful candidate will also be required to work to individual and team KPIs, ensuring that workshop capacity is fully maximised via central service booking procedures. They will be responsible for responding to all customer contacts in a friendly and timely manner, and recording all information required to support on-going customer relationship management.

The role also involves ensuring online enquiry service levels are continually achieved and exceeded where appropriate, and maximising all opportunities to up sell specified products. The successful candidate will be required to adhere to policies and procedures, and will be expected to have excellent sales skills, problem-solving abilities, and the drive to build customer rapport.

Benefits of the role include a range of Mercedes Benz training and leadership programmes, a colleague referral scheme, and a platinum plus rewards scheme. The successful candidate will also be entitled to 31 days holiday, rising to 38 days with length of service, as well as a company pension and full uniform provided.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.

", "requirements": ["Customer service experience", "Service booking/reception experience", "Desire to succeed", "Excellent sales skills", "PC literate", "Problem solving abilities", "The drive to build customer rapport", "Ability to handle pressure working in a busy call centre environment"]}

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