Customer Service Representative

4 weeks ago


Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.

Key Responsibilities:

  • Handle consumer complaints, queries, and requests received via email and phone.
  • Manage up to 100 calls per day and respond to emails in a timely manner.
  • Align with inter-departments to ensure all complaints, queries, and requests are closed within the stipulated SLAs.
  • Adhere to company policies and procedures to ensure a positive customer experience.
  • Drive and foster brand loyalty among customers through effective complaint resolution.

Requirements:

  • 2+ years of inbound call centre experience.
  • Ability to meet deadlines and work effectively in a fast-paced environment.
  • Microsoft Office suite and reporting skills.
  • Soft spoken and supportive demeanor.
  • Ability to type 40-60 words per minute.
  • Effective and proactive listener.
  • Hands-on experience with Freshdesk, Zendesk, Kapture, SAP, and Shopify is desirable.

What We Offer:

  • Full-time position.
  • Salary up to £25,000 per annum.
  • Annual appraisals.
  • 25 days plus 8 bank holidays.
  • Pension scheme.

Working Hours:

Hybrid role with a mix of office and remote work.



  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week, Monday to Saturday (rotating shifts).Key Responsibilities:Handle all telephone and online enquiries,...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    We are seeking a highly motivated and flexible individual to join our Customer Access Team as a Customer Service Representative. The role will primarily involve delivering excellent repair-related support to our customers, providing comprehensive advice and guidance on services delivered by Stockport Homes.The ideal candidate will have experience of...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...


  • Stockport, Stockport, United Kingdom LSH Auto Full time

    We are seeking a skilled Customer Service Representative to join our Customer Experience Centre at LSH Auto in Stockport.This is a full-time role, office based, with a 40-hour working week.The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Stockport, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. This role involves engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Responsibilities:Provide service and support to...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a Customer Service Representative to join our team at beBee Professionals in Stockport. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...


  • Stockport, Stockport, United Kingdom Carrier Global Corporation Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Carrier Global Corporation. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Use CRM...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...