Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.
Key Responsibilities:
- Handle consumer complaints, queries, and requests received via email and phone.
- Manage up to 100 calls per day and respond to emails in a timely manner.
- Align with inter-departments to ensure all complaints, queries, and requests are closed within the stipulated SLAs.
- Adhere to company policies and procedures to ensure a positive customer experience.
- Drive and foster brand loyalty among customers through effective complaint resolution.
Requirements:
- 2+ years of inbound call centre experience.
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite and reporting skills.
- Soft spoken and supportive demeanor.
- Ability to type 40-60 words per minute.
- Effective and proactive listener.
- Hands-on experience with Freshdesk, Zendesk, Kapture, SAP, and Shopify is desirable.
What We Offer:
- Full-time position.
- Salary up to £25,000 per annum.
- Annual appraisals.
- 25 days plus 8 bank holidays.
- Pension scheme.
Working Hours:
Hybrid role with a mix of office and remote work.
-
Customer Service Representative
4 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...
-
Customer Service Representative
4 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...
-
Customer Service Representative
1 month ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...
-
Customer Service Representative
1 month ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...
-
Customer Service Representative
2 months ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...
-
Customer Service Representative
2 months ago
Stockport, Stockport, United Kingdom LSH Auto Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week, Monday to Saturday (rotating shifts).Key Responsibilities:Handle all telephone and online enquiries,...
-
Customer Service Representative
1 week ago
Stockport, Stockport, United Kingdom Stockport Homes Group Full timeWe are seeking a highly motivated and flexible individual to join our Customer Access Team as a Customer Service Representative. The role will primarily involve delivering excellent repair-related support to our customers, providing comprehensive advice and guidance on services delivered by Stockport Homes.The ideal candidate will have experience of...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...
-
Customer Service Representative
2 months ago
Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full timeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...
-
Customer Service Representative
2 months ago
Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full timeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...
-
Customer Service Representative
3 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...
-
Customer Service Representative
1 week ago
Stockport, Stockport, United Kingdom LSH Auto Full timeWe are seeking a skilled Customer Service Representative to join our Customer Experience Centre at LSH Auto in Stockport.This is a full-time role, office based, with a 40-hour working week.The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer...
-
Customer Service Representative
6 days ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Stockport, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. This role involves engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Responsibilities:Provide service and support to...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for a Customer Service Representative to join our team at beBee Professionals in Stockport. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...
-
Customer Service Representative
6 days ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...
-
Customer Service Representative
1 week ago
Stockport, Stockport, United Kingdom Carrier Global Corporation Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Carrier Global Corporation. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Use CRM...
-
Customer Service Representative
2 weeks ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...