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Customer Service Representative

2 months ago


Stockport, Stockport, United Kingdom Boutinot Wines Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Boutinot Wines. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone and email
  • Work closely with our bonded warehouse, transporters, and suppliers to ensure seamless delivery of our promises
  • Develop and maintain strong relationships with customers to understand their businesses and preferences
  • Collaborate with internal teams to resolve customer issues and improve overall service quality
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers
Requirements
  • Minimum of one year's experience in a busy customer service environment
  • Excellent communication and interpersonal skills, with the ability to articulate complex information clearly
  • Strong problem-solving and analytical skills, with a focus on delivering results-oriented solutions
  • Proficiency in Microsoft Office and other relevant software applications
  • Passion for delivering exceptional customer service and a commitment to exceeding customer expectations
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that values innovation and collaboration
  • The chance to work with a leading wine company and be part of a talented team