Customer Service Specialist

2 months ago


Stockport, Stockport, United Kingdom LSH Auto Full time

About LSH Auto

LSH Auto is a leading automotive retailer, dedicated to providing exceptional customer experiences and delivering premium service across our diverse range of brands.

The Role: Customer Service Specialist

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Specialist. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled efficiently and professionally.

Responsibilities:

  • Provide exceptional customer service by responding to incoming telephone and online inquiries promptly and courteously.
  • Achieve individual and team performance targets, demonstrating a commitment to excellence in all interactions.
  • Effectively manage service bookings, maximizing workshop capacity and ensuring smooth operations.
  • Maintain accurate customer records and provide timely and informative responses to inquiries.
  • Promote our products and services, highlighting their benefits and value to customers.
  • Adhere to company policies and procedures, upholding the highest standards of professionalism.

Requirements:

  • Proven experience in customer service, with a strong focus on exceeding customer expectations.
  • Demonstrated sales skills and a passion for delivering exceptional results.
  • Proficiency in PC usage and problem-solving abilities.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers quickly.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • Collaborative and supportive work environment.
  • Access to industry-leading training programs.


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