Customer Service Specialist
2 months ago
About LSH Auto
LSH Auto is a leading automotive retailer, dedicated to providing exceptional customer experiences and delivering premium service across our diverse range of brands.
The Role: Customer Service Specialist
We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Specialist. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled efficiently and professionally.
Responsibilities:
- Provide exceptional customer service by responding to incoming telephone and online inquiries promptly and courteously.
- Achieve individual and team performance targets, demonstrating a commitment to excellence in all interactions.
- Effectively manage service bookings, maximizing workshop capacity and ensuring smooth operations.
- Maintain accurate customer records and provide timely and informative responses to inquiries.
- Promote our products and services, highlighting their benefits and value to customers.
- Adhere to company policies and procedures, upholding the highest standards of professionalism.
Requirements:
- Proven experience in customer service, with a strong focus on exceeding customer expectations.
- Demonstrated sales skills and a passion for delivering exceptional results.
- Proficiency in PC usage and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers quickly.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Access to industry-leading training programs.
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