Customer Service Administrator

4 months ago

Stockport, United Kingdom The Growth Company Full time

The Growth Company (GC) has an fantastic opportunity for a Customer Service Administrator to join the Education and Skills team to ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.

As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education and commercial training. We help people to develop their skills across a diverse range of sectors and levels, and work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.

**Key Responsibilities**:

- Invigilate and provide administrative support for exams, tests and initial assessments as required.
- Register individuals for qualifications where appropriate and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements.
- Certificate learners for qualifications making sure that all the requirement of Apprentices Certification England (ACE) procedures are met.
- To accurately process paperwork onto systems to ensure Education and Skills is able to claim funding for the programmes of training.
- Assist with various administration duties such as opening and sorting the post, dealing with telephone queries, ordering stationery and any other delegated tasks.
- Maintain data for audit purposes including scanning and archiving data.
- Manage day to day finance processes including petty cash, raising purchase orders, and checking invoices.
- When appropriate be responsible for the overall learner journey providing student/employer support where required.
- To provide a front of house reception service, handling all enquiries swiftly, ensuring Safeguarding requirements are met at all times.
- Taking payments from employers and managing commercial course booking.

**About you**:

- You must have previous customer service and admin experience.
- The ability to deliver a customer focused internal and external service.
- To be motivated and drive to complete tasks.

**Skills Required**:

- Communication at all levels including good written communication.
- Able to work to deadlines and under pressure.
- At least Level 2 Math’s and English skills.
- Fully proficient with all Microsoft packages.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

**Salary**: Up to £21,050.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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