![Express Transit Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
3 weeks ago
**About us**
Express Transit is a growing, family run business providing same day courier and dedicated vehicle transport services. Operating throughout the UK we have a reputation for excellent levels of customer service.
This is a great opportunity to join a small team that is growing fast. If you want to work for a company where you can grow and be given the support needed to progress with the company, then this is for you.
This Customer Service role requires a dedicated, client-focussed individual to be proactive in fulfilling clients’ requirements whilst support the team within the office.
Having the flexibility to carry out a multitude of duties including internal admin and customer support is key to the success of this role.
The hours for this role are 10.30am - 14.30pm. Some flexibility may be required from time to time during busy periods.
**Tasks**
- Take and manage customer enquiries
- Maintenance of Zoho CRM (Customer Relationship Manager) Database
- Ensuring that job bookings are correctly completed and kept up to date through to completion
- Assign drivers to bookings and helping drivers fully understand those requirements for each job.
- General office administration/management including filing, stock ordering, records management
- Understand client requirements, offering alternative options where appropriate
**Previous Experience**
- Proven track record in office based Customer Service or Administrative Role
- Educated up to GCSE level Grade B or above
- PC Literate - Fluent with Windows and Microsoft Office packages
**Skills**
- Flexibility, punctuality, and reliability
- A willing and enthusiastic attitude
- Set exemplary levels of customer service, with a Client First approach
- The ability to work well under pressure
- Team player willing to assist as needed to get the job done
20 hours per week, Monday - Friday. 10.30am - 14.30pm
**Job Types**: Part-time, Permanent
Expected hours: 20 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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