Customer Service Coordinator
7 months ago
**Job Title**: Customer Services Coordinator
**Location**: Cheadle, Stockport
**Working Hours**:Monday to Friday - 9.00 to 17.30, on-site
**Summary**
This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
**Key Responsibilites**
- Activate new patients onto the service and coordinating the installation delivery in line with customer requirements.
- Accurately enter prescriptions and the directions on the Patient Management System
- Process patient orders (including charge orders) accurately on the Patient Management System as directed by the patient’s prescription
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g. tracking, filing, requesting, archiving) of physical & electronic pharmacy records including patient prescriptions in an accurate and timely manner.
- Report and escalate system inaccuracies to the Customer Service & Patient Services Supervisor.
- Liaise with third-party partners (e.g. transport, nursing, technical services) to facilitate and deliver patient treatments
- Coordinate the back-order management process including communicating with patients & pharmacists, liaising with third-party partners and updating the system.
- Support the resolution of customer invoice queries to enable payment of services provided.
- Record patient complaints and incidents immediately on the Complaint Management System and investigate where appropriate.
- Escalate clinical queries and patient safety incidents to the Responsible Pharmacist within the defined timeframes as per the Communications Standard Operating Procedure.
**Education and Experience**
- Successful experience in customer service or patient-centric roles
- Successful experience is using customer relationship management systems
- Previous experience of working in a pharmacy/healthcare setting would be advantageous
- Previous experience of demonstrating strong administration skills in high volumes
- Strong verbal and written communications skills (e.g. professional telephone manner)
- High attention to detail
- Good IT proficiency (including Microsoft Office)
- Strong organisational & prioritisation skills in a demanding environment
- Process-driven
- Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance), preferential but not essential.
**Benefits**
- Competitive benefits
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce
Look forward to hearing from you
**Salary**: £9,620.00-£25,500.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Coordinator
7 months ago
Stockport, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service Repair Coordinator
1 week ago
Stockport, United Kingdom CV-Library Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (On Site) in Stockport. Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair...
-
Customer Service Repair Coordinator
7 days ago
Stockport, United Kingdom Motormatchltd Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (On Site) in Stockport.Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator.This exciting role involves managing the customer journey throughout the repair process, from start to finish.As the Customer Service / Vehicle Repair Coordinator,...
-
Customer and Patient Services Coordinator
7 months ago
Stockport, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service Executive
3 weeks ago
Cheadle, Borough of Stockport, United Kingdom Service Care Solutions Full timeJob Title: Customer Service Executive Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis Duration: Permanent Location: Cheadle SK8 Salary £23k About the Role: We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by...
-
Financial Operations Coordinator
4 weeks ago
Stockport, Stockport, United Kingdom Service Care Legal Full timeJob DescriptionThe Financial Operations Coordinator role is an exciting opportunity to join our team at Service Care Solutions. We are looking for someone with experience in financial operations and payroll processing.Main ResponsibilitiesProcess client payroll, ensuring accuracy and timeliness.Manage client relationships and provide excellent customer...
-
Customer Service Representative
7 months ago
Stockport, United Kingdom BioTalent Full timeThis role will coordinate the prescription management process, patient stock levels for medical products, process orders for delivery to home patients, and be the point of contact for patient account management. Monday to Friday - 9.00 to 17.30 **Key Accountabilities** - Management of patients & customers in order to process stock orders and resolve...
-
Customer Service
7 months ago
Stockport, United Kingdom FJ Ratchford Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in ensuring that our clients receive exceptional service while also contributing to the growth of our business. Your responsibilities will include building rapport with...
-
Customer Service Coordinator
7 months ago
Stockport, United Kingdom Barlow Wood Recruitment Full time**TEMP CUSTOMER SERVICE CO-ORDINATOR (Immediate Start)** **STOCKPORT** **£12.50 - £13 PER HR** Mon to Thurs 8.30am - 5pm Fri 8.30am - 2pm - ONGOING CONTRACT - TEMP TO PERM ALSO AVAILABLE!_ Office based, close to transport links - only sensible commutes will be considered Our client is a leader in their field and are currently looking to expand their...
-
Financial Operations Coordinator
4 weeks ago
Stockport, Stockport, United Kingdom Service Care Solutions Ltd Full timeAbout the RoleThis Financial Operations Coordinator position at Service Care Solutions Ltd involves processing payroll for clients and agencies, ensuring accuracy and timeliness. The ideal candidate will have experience in payroll or a related field and be fully or part CIPP qualified in Payroll Technician certificate.ResponsibilitiesProcess payroll for...
-
Customer Service Representative
7 months ago
Stockport, United Kingdom FJ Ratchford Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in ensuring that our clients receive exceptional service while also contributing to the growth of our business. Your responsibilities will include building rapport with...
-
Customer Service Assistant
6 months ago
Stockport, United Kingdom EZ CAR CARE Full timeAbout EZ Car Care EZ Car Care is at the forefront of the automotive detailing industry, recognized as one of the UK's best-selling car detailing product companies. With a strong presence in e-commerce and social media, we pride ourselves on delivering top-quality products and exceptional customer experiences. Our mission is to enhance every car enthusiast's...
-
Customer Service Representative
1 week ago
Stockport, Stockport, United Kingdom Forrest Recruitment Careers Full timeJob Description:A Help Desk Coordinator is required to join our expanding team at Forrest Recruitment Careers. The ideal candidate will have previous experience from a customer service background, excellent communications skills, and a meticulous attention to detail.Responsibilities:Support clients and contractors with queriesInput new jobs onto the in-house...
-
Financial Service Coordinator
6 days ago
Stockport, Stockport, United Kingdom First Military Recruitment Ltd Full timeLooking for a challenging role in finance? As a Financial Service Coordinator at First Military Recruitment Ltd, you will have the opportunity to work with our client's busy car business.Job OverviewWe are currently recruiting for an Accounts Executive to join our team. The successful candidate will spend their first 2 days in the business attending a...
-
Patient Services Coordinator
6 months ago
Stockport, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Reception Services Coordinator
4 weeks ago
Stockport, Stockport, United Kingdom CBRE Full timeJob OverviewThe Front of House Coordinator will be responsible for managing front of house operational activities for one or more properties located in one region. The successful candidate will provide a full reception service to clients and internal customers, ensuring exceptional customer experience.Key ResponsibilitiesManage visitor management processes...
-
Patient Services Coordinator
7 months ago
Stockport, United Kingdom Baxter Full timeThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
NHS Service Coordinator
5 days ago
Stockport, Stockport, United Kingdom NHS Full timeJob Opportunity in NHSWe are seeking a skilled and organized individual to join our team as an NHS Service Coordinator in Stockport Community. The successful candidate will provide administrative support to our clinical community services, working closely with our clinical teams.This is an excellent opportunity for someone who enjoys administrative tasks and...
-
Sales and Customer Service Representative
4 weeks ago
Stockport, Stockport, United Kingdom Pal Hire Full timeRole OverviewSales and customer service are at the heart of PAL Hire's operations. As a sales assistant, you will play a vital role in fulfilling financial goals and reaching real career heights.About the RoleThis is an exciting opportunity for someone who enjoys building relationships and has excellent communication skills. You will provide exceptional...
-
Financial Services Coordinator
4 weeks ago
Stockport, Stockport, United Kingdom Agility Resoucing Full timeAgility ResourcingA leading provider of recruitment solutions, we're passionate about connecting talent with opportunity.About the Role:We are seeking an experienced Financial Services Coordinator to join our team. As a key member of our finance function, you will be responsible for managing customer queries, credit control, and ad hoc duties in an accounts...