Customer Service Representative

4 months ago

Stockport, United Kingdom FJ Ratchford Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in ensuring that our clients receive exceptional service while also contributing to the growth of our business. Your responsibilities will include building rapport with clients, handling telephone calls and orders, managing enquiries, and promoting our products and services.

Typical Tasks and Activities:

- Building Rapport: Establish and maintain strong working relationships with clients, ensuring they feel valued and supported.
- Handling Calls & Orders: Efficiently manage incoming telephone calls and process customer orders accurately and promptly.
- Customer Outreach: Initiate contact with new and existing customers to provide information, updates, and support.
- Order Management: Effectively manage order requests, provide quotations, and ensure seamless order processing.
- Query Resolution: Address customer queries, concerns, and issues with professionalism and empathy.
- Courier Liaison: Coordinate with courier services to facilitate timely and reliable delivery to our customers.
- Up-selling & Cross-selling: Identify opportunities to promote and sell additional products and services to customers.

Requirements: To excel in this role, you should possess the following qualifications and attributes:

- Confident and Friendly Manner: Exhibit a welcoming and approachable telephone demeanour.
- Professional and Numerate: Maintain a professional attitude and possess basic numerical skills.
- Sage Accounts Experience (Advantageous): Familiarity with Sage Accounts software is a plus.
- Attention to Detail: Demonstrate excellent attention to detail to ensure accuracy in all tasks.
- Positive Attitude: Display a willingness to learn, a can-do attitude, and a commitment to outstanding customer service.
- Customer Service Experience: Prior experience in a customer service role is essential.
- Ability to Handle Pressure: Thrive in a fast-paced working environment and effectively manage a heavy workload.
- Multi-tasking and Prioritisation: Skillfully juggle multiple tasks and prioritise them based on urgency.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- On-site parking
- Referral programme
- Work from home

Schedule:

- No weekends

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Stockport: Relocate before starting work (required)

Work Location: In person

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