Ward Clerk, Chestnut Ward

1 week ago

Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

Ward Clerk - Chestnut Warrd

Chestnut Ward currently has a vacancy for a full time, permanent Ward Clerk, to join our team to provide key admin support.

The successful applicant will undertake administrative/secretarial and reception duties under the supervision and management of the Ward manager. We are looking for an enthusiastic, motivated and flexible person to work with our friendly team.

The role will require you to undertake a number of activities including filing medical notes for coding, supporting the discharge process, arranging referrals, and helping to provide first line telephone and face-to-face contact to members of the public and staff.

You will have excellent interpersonal and organisational skills, and manage and prioritise your own workload and project a professional image.

In return we offer opportunities for training and development, access to the NHS Pension Scheme, work perks, NHS discounts, and opportunities for flexible and remote working where roles allow this, and access to on-site wellbeing and childcare facilities (nursery).

The postholder will

To undertake reception duties along with clerical and administrative support to the ward/department

The post holder will come into direct contact with patients, carers, relatives and healthcare professionals

Timely and accurate communication to facilitate effective team functioning

The post holder is responsible for chasing notes and outside covers

The post holder is responsible for booking follow up appointments

To remain up to date with changing practices and when possible to make use of all training and development opportunities

To maintain appearance and behaviour in keeping with a member of the clinical team and co-operate with and gain an understanding of the professional role of others

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Administrative and Clerical

To access Cerner and identify and book appropriate follow up appointments as requested by medical and nursing staff

To send any relevant paperwork or telephone patients informing them of an appointment time and any other relevant information pertinent to their appointment

To be responsible for filing of patients records and correspondence

Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival

Answer telephone and co-ordinate messages, initiating action accordingly

Assist with patient’s property checks, receipts of property and safe storage as necessary

Be responsible for admitting, discharging and transferring patients on the Cerner in a timely manner

To be responsible for patients food orders on the ward (liaising with the catering department regarding any patients complaints)

Be responsible for logging and dealing with all patients insurance claims, forwarding to appropriate places

Be responsible for categorising all blood results (Pre op results, discharge results, in patient results, liaising with doctors for signatures

To evaluate patient’s needs, particularly when dealing with anxious, upset, abusive or aggressive patients and deal with accordingly. Seeking supportive help from nursing staff as required

Understand the need for strict confidentiality especially when dealing with sensitive information

To undertake a full range of reception duties for the ward/department

To deal with telephone enquiries regarding all out patient follow up appointments and to make appropriate changes/amendments on Cerner

To order stationary and other office supplies including patient information leaflets and monitor usage

To order ward/department

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