Clinic Administrator

7 months ago


Abingdon, United Kingdom Newmedica Full time

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.

Role overview

We are looking for a new Clinic Administrator to join our Oxfordshire site. This will be 40 hours over 5 days per week.

You will be responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing Newmedica’s electronic patient records.

We need someone who is incredibly customer focused and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player - happy to jump in and support others when required

What we’re offering
- A salary of £24,000
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
- Cycle to work scheme

SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES

ADDITIONAL RESPONSIBILITIES
- Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment.
- Undergo any self-development and training as necessary for success in the role and provide support and development for others where appropriate.
- Carry out any duties at all times in accordance with the Company’s policies including Equality and Diversity and Health and Safety.
- Undertake all responsibilities in adherence with Newmedica Policies and Protocols for Infection, Prevention and Control.
- Promote by positive example both internally and externally, the purpose and vision of Newmedica.
- Undertake any other responsibilities commensurate with the grade of the post, which the Principal or their senior management representative may from time to time require.

STATUS OF THIS DOCUMENT
- This job description is a guide to the work that you will initially be required to undertake.
- It may be changed from time to time, in consultation with you, to meet changing circumstances.
- It does not form part of your contract of employment.

CRIMINAL RECORDS DECLARATION
- Newmedica is exempt from Rehabilitation of Offenders Act (1974) and we will ask applicants to disclose details of convictions, irrespective of whether they are spent or not.

SAFEGUARDING
- It is the responsibility of all Newmedica employees and contractors to fully comply with Newmedica’s safeguarding policies and procedures.
- Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.


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