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Administration Lead

2 months ago

Abingdon, United Kingdom Newmedica Full time

**Who are we?**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity in one of our newest purpose-built eye health clinic and surgical centre in Oxfordshire. We are looking for a Administration Lead to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering you?
- Up to £30,000, dependent on experience.
- 25 days annual leave plus bank holidays
- A company pension scheme
- 40 hours per week
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients

**What will the role involve?**

The Administration Lead supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. The key objective is to ensure that the team provides the highest quality of patient care and to contribute to the company’s capacity for rapid growth. The Administration Lead will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results.

The Administration Lead is will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service.

What skills and experience do I need for the role?

EDUCATION & QUALIFICATION
- Educated to A level standard or equivalent.
- GCSE Maths and English

EXPERIENCE & KNOWLEDGE
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Committed to delivery of consistently high standards of testing and administration.

SKILLS & PERSONAL ATTRIBUTES
- Proven customer service skills with a passion for customer care.
- Proven administrative skills including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

**Would you like to know more?**

**Would you like to apply?