Senior Patient Administrator

4 months ago

Abingdon, United Kingdom Newmedica Full time

**Who are we?**

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
- Our Purpose is to make a positive difference to people’s lives
- Our Vision is to change lives through better sight and eye health

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 160,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

**Role Summary**

We are looking for a new Senior Patient Administrator to join our Oxfordshire site. As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

**Key Responsibilities**
- To manage the setup of all clinic diaries, booking patient appointments ensuring that all clinics and theatres are fully utilised.
- To be responsible for ensuring that all patient reminder calls, and text reminders are conducted in line with team processes.
- To act as the central point of contact for all telephone enquiries from patients and clinic staff
- To deal with enquiries from GP’s and other clinicians
- Maintain a committed approach to continued professional development and clinical governance
- Manage and monitor clinic activity.
- Have autonomy to identify overbooked clinics or if additional are required to reduce wait times and escalate this to the Operations manager
- When advised implement changes to clinic start/finish times. Amend slot totals as necessary as directed by the Operations Manager or Operational Director.
- Support the Patient Administrative team in ensuring that all month end clean up procedures have been completed
- Ensure the efficient operations and administrative function of Newmedica Oxfordshire
- Balance clinic workload and patient flow
- Effectively manage the transfer of patients
- To be responsible for training other team members to a high standard
- Support the senior management team in implementation of new service delivery initiatives
- Assist with the Private Patient Admin tasks
- Assist with monitoring and ensuring that communication response rate targets are achieved
- Support any operational and clinical audit activities
- Provide general administration and support to the Clinical Assistant’s in the running of the service.
- Provide weekly updates on clinic/theatre scheduling, utilisation and any clinical gaps.

**What skills and experience do I need?
We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

**We’ll provide training so experience isn’t always needed, but the following things will be advantageous**:

- Previous experience in a medical or patient facing role
- Previous experience in a managerial role (desirable)
- Experience in a busy administrative role
- Ability to concentrate on various tasks and prioritise where appropriate
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player - happy to jump in and support others when required
- Excellent organisation skills and the ability to multi-task
- Outstanding telephone manner
- Committed to delivery of consistently high standards of administration

**What we’re offering**
- A salary of £26,000 - £28,000 per annum dependant on experience
- 25 days annual leave plus bank holidays (Pro Rata)
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses and a free 24/7 well-being/counselling/advice service
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Free on-site parking
- Cycle to work scheme
- Snack station

**SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES**

**ADDITIONAL RESPONSIBILITIES**
- Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment.
- Undergo any self-development and training as necessary for success in the role and provide support and development for others where appropriate.
- Carry out any duties at all times in accordance with the Company’s policies including Equality and Diversity and Health and Safety.
- Undertake all responsibilities in adherence with Newmedica Polici

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