Receptionist/administrator

5 days ago

Abingdon, United Kingdom Newmedica Full time

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen for our new service that has recently opened in Abingdon, Oxfordshire for a receptionist to join the team and help us deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering you?**
- Up to £22,000 per annum
- 25 days annual leave plus bank holidays.
- A company pension scheme.
- 40 hours per week, worked over 7 days
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Free on-site parking.

**What will the role involve?**
- Welcoming patients and visitors.
- Point of contact for telephone enquiries from patients.
- Booking of patient appointments, ensuring clinics are fully utilised.
- Make reminder calls to patients in a timely manner prior to their appointment.
- Maintaining a positive relationship with internal or external staff at every interaction.
- Work closely with colleagues ensuring the smooth flow of patient information between the administration and clinical teams.
- Management of patient data ensuring availability, required accuracy and confidentiality.
- Producing and providing letters to patients.
- Acting as a point of contact for patients and relatives attending appointments.
- Manage deliveries, communicating arrival of goods and assist in storing in correct area.
- Maintaining the reception and foyer area, ensuring cleanliness and good sanitation.
- Ensure good stock levels of required paperwork, stationery and sanitation products within the reception area.
- Championing patient feedback forms being issued and completed by patients and/or their relatives.
- To undertake other ad-hoc administrative tasks as required to assist any other teams within the service.

**What skills and experience do I need for the role?**

EXPERIENCE & KNOWLEDGE
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Able to balance working independently with appropriate escalation.
- Proven customer service skills with a passion for customer care.
- Proven administrative skills including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

**Would you like to know more?**

**Would you like to apply?

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