Medical Receptionist

The Abingdon Surgery, based in Oxfordshire, is looking for a Medical Receptionist who will become a valued member of our friendly team.

As one of the highest rated surgeries in South Oxfordshire, according to the 2019 nationwide GP survey, our surgery provides a high quality of service to patients and staff.

The Receptionist will provide an efficient and effective service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist will provide a comprehensive clerical support service to the administration and clinical teams in delivering high-quality patient care and making a positive difference to the patient experience.

Accountable to Patient Services Manager

Job Summary

The Receptionist will provide an efficient and effective service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist will provide a comprehensive clerical support service to the administration and clinical teams in delivering high-quality patient care and making a positive difference to the patient experience.

Key Responsibilities
- Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner
- Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and maintaining a high standard of customer care at all times
- Ensure that patients are checked in and out of clinics accurately and in a timely manner
- Book all follow-up appointments
- Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
- Ensure that the reception area is kept clean and tidy at all times.
- Book interpreter services for patients as required
- Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
- Replenishment of reception area consumables
- Complete all training as required by the practice.
- Covid-19 Vaccinations clinic assistant where required.
- Demonstrate high levels of customer care and be an ambassador for customer care within the practice
- Provide robust administration functions that underpins the delivery of high quality service and maintain effective working relationships with clinical and administrative staff
- Maintain patient confidentiality at all times
- Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
- Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
- Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
- Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
- Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

General Conditions

Mon-Fri shifts at the moment. There may be an occasional requirement for Saturday mornings in the future.

The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.

Staff should be familiar with the:

- Major Incident Policy
- Fire Policy
- Information governance
- Responsibilities for Hea