Customer Experience Assistant

7 months ago

Abingdon, United Kingdom OI Space Full time

Culham Innovation Centre provides specialist workspace and support to entrepreneurs looking to create some of the hottest new developments in the science and technology sector. Conveniently located within the Culham Science Centre in Abingdon, Oxfordshire, our connections here mean you can work and create alongside visionaries at the cutting edge of their field, such as the UK’s fusion research programme. This is what makes us quite literally the hottest hub on earth - the technology used by Culham Centre for Fusion Energy (CCFE) requires temperatures approximately six times hotter than the sun's core (100 million Kelvin).

This is an amazing opportunity to join us and make the role your own You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. This role is part-time, working 30 hours per week. We are open to discussing working patterns at interview.

Oxford Innovation Space’s Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. We now manage over thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

That’s why we are looking for someone who can convey energy to our customers; a sparkling, enthusiastic and proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. This role will require you to work autonomously, 3 days per week, with remote support on hand.

**What will you do?**

There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:

- Be the first and last point of contact for our customers and their guests
- Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
- Manage keys and passes (activation/ deactivation) for customers
- Handle all daily incoming and outgoing mail for customers
- Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
- Support the Assistant Centre Manager and Centre Director with event planning and hosting
- Monitor the meeting room agenda and act as a host for our coffee morning and external events
- Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online
- Make sure the Culham website is up to date with all the latest news and views
- Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV
- Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
- Record any chargeable ad hoc services customers or their guests need
- Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
- Maintaining tidiness of the community areas in the centre
- Support customers with local area knowledge - restaurants, bars, events etc
- Act as back up for the Assistant Centre Manager and Centre Director for all kinds of administrative tasks
- Help us with your ideas on how we can keep improving our services

**What are you like?**
- Pro-active
- Great IT skill with experience of using a range of technology
- Conscientious and efficient with an eye for detail and pride in their work
- Great as part of a team as well as working on their own when the need arises
- Flexible - willing to do what it takes to make the centre a success
- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image

**What’s in it for you?**
- Salary of £23,400 per annum, pro rata
- 25 days’ holiday plus Bank Holidays, pro rata
- Flexible benefits package comprising:

- Contributory pension
- Ability to increase or decrease amount of annual leave
- Ability to increase or decrease amount of life assurance cover
- Private medical and dental insurance and health screening
- Bicycle purchase
- Charitable Giving
- Friendly, informal and flexible working environment - so you can make the most of your home and your work life

We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

We want you to have chances t

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