Customer Experience Assistant
5 months ago
We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx. 12 months.
This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations.
**Role description**
- The role will be responsible for administration support to the Customer Experience team and ODL
- Daily data input into the Service’s Laboratory Information System (LIS), with other administrative duties as directed.
- General administration duties to ensure the efficient running of the Customer Experience Team (filing, scanning, answering customer queries, re-sending results)
- Contacting customers with any queries arising from sample booking in (e.g. date of blood collection)
- As required, be responsible for the Customer Experience out of hours mobile phone and track and chase courier deliveries which don’t arrive as expected
- Running ad hoc reports for customers (number of tests performed, number of reportable results)
- Coordinating the customer feedback survey for ODL customers
- Referring any unresolved issue to the Customer Experience Supervisor
- Booking in of clinical (Certimmune) samples and data entry for these samples
- Assisting with booking in samples delivered by various couriers at various times throughout the morning at times of high throughput e.g. incidents - opening up delivery boxes, checking patient data on request form and sample tube, issuing a unique accessioning number barcode, releasing sample onto the LIS
- Performing duties in other departments to meet critical Company objectives, if required
- Working to Revvity’s Company Values at all times
**Role Requirements**:
**Desirable Technical skills and abilities**
- An understanding of customer service and logistics
- Previous experience of working within a customer service environment
- Familiarity with Quality System concepts and requirements including GMP and ISO systems
**Essential Technical skills and abilities**
- ‘A’ Level or equivalent
- Ability to organise and prioritise workloads
- Previous work experience, ideally in a customer service environment
**Emotional skills and abilities**
- Capable of handling multiple tasks at the same time
- Capable of working effectively in a team environment
- Able to communicate effectively at all levels
**What we offer**
- Purposeful & inclusive work environment
- Dynamic culture in which customers are at the forefront
- Being part of a highly qualified team that is committed to excellence
- Access to cutting-edge expertise through which you can
make positive impact in the world around us
- Oxford Diagnostic Laboratories (ODL) is the sample testing service offered by Oxford Immunotec Ltd (OI). The service specialises in the analysis of T cells to aid the diagnosis and investigation of infectious diseases using Oxford Immunotec’s own T-SPOT technology as well as innovative research techniques. ODL provides a diagnostic service to UK clinical services as well as participating in ground-breaking research including collaboration with vaccine development companies._
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