Customer Experience Specialist

1 week ago


Abingdon, Oxfordshire, United Kingdom & Security Systems Ltd Full time

At & Security Systems Ltd, we are seeking a highly skilled Customer Experience Specialist to deliver exceptional service to our National Contract clients. This role involves working closely with our scheduling team to ensure timely completion of work in line with client expectations via various channels, including phone and email.

We're looking for an individual who genuinely cares about resolving customer issues and providing outstanding experiences. Our ideal candidate will have experience in an office-based customer service environment, proficient in handling customer queries both in writing and over the telephone.

Key responsibilities:

  • Provide exceptional customer service through multiple communication channels.
  • Collaborate with the scheduling team to ensure efficient work completion.

We offer a competitive salary of £24,000 - £28,000 per annum, depending on skills and experience. Additionally, you'll receive:

  • 23 days holiday, plus bank holidays.
  • Company pension scheme.
  • Life assurance.
  • Employee Welfare assistance programme.


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