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Project Administrator

5 months ago

Chichester, United Kingdom Business Smart Solutions Full time

**What you'll work on**

As part of Education and Skills, the Education Communications and Enterprise Team source and manage high profile and high stakes funded programmes which deliver vital services and support to children, young people and learners across the county.

This post will provide essential support in the planning and delivery of the Education Communication and Enterprise Team’s programme of work. The role will include liaising with providers and stakeholders to share information regarding our programmes, collating information and data returns with accuracy and precision. You’ll help to maintain effective relationships with a range of partners, both internal and external, to ensure the smooth running of our services.

This post will provide support across our portfolios of work as the role demands, and will involve working with multiple stakeholders across the Education and Skills Directorate.

**What you'll achieve**
- Provide an excellent customer service by acting as the main point of contact for people seeking advice and guidance. Communicate appropriately with members of the public in order to interpret and deal with a variety of enquiries, undertaking research, solving varied problems, e.g. signposting to our funded services and sharing updates and liaison with stakeholders, partners, and colleagues.
- Communicate in an appropriate manner with a wide range of people through face-to-face contact, electronic media and over the telephone, including taking clear and accurate message and dealing with customer comments and complaints.
- Support the range of programmes offered to educational settings, dealing with complex queries, liaising with WSCC colleagues and ensuring accurate and timely recording of information.
- Input straightforward information into computerised systems with accuracy to meet the needs of the service, for example maintaining databases.
- Produce and prepare reports, spreadsheet information, packs relating to specific events or projects.
- Process invoices, maintain accurate records for budgeting purposes, provide basic reporting and present data for analysis.
- Searching information using specialist database/electronic resources.
- Have an understanding of our safeguarding policies and processes and an active commitment to promoting safe practice and proactively raising any issues of concern at an appropriate level of management in order to protect children.
- Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.

**Where you'll work**

The working arrangement is a mix of home and office working. We have office space in County Hall Chichester and will definitely be office based on Tuesdays. The rest of the week we work remotely but if someone needs/prefers to work in the office they can. We will arrange to be in the office more days at the start of the contract to help train on the tasks required and on occasion the new starter may need to do extra days in the office.

Working hours are 37 normal office times, we have staff that do 8am to 4pm and others that do 9am to 5pm and a few variations in between, either works for us.

**A few things to note**

The rate for this role is £13.61 per hour Umbrella

The term for this role is 4 months

**Who we're looking for**

You’ll be solution-focused and proactive able to provide professional support to our programme teams. The ability to prioritise and manage multiple tasks, including needing periods of concentration, will be key to ensuring accuracy when using a number of databases and office tools.

You will need to be able to work flexibly and to travel independently around the county, including to areas that may not be easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public and providers.

**Skills you'll need to bring**
- Key Skills:_

1. Good communication, customer service and interpersonal skills in order to interact effectively with stake holders and act as a point of information / advice / guidance where appropriate.

2. Ability to work as part of a team completing shared tasks in order to deliver a service to others.

3. Good interpersonal skills with the ability to confidently work with internal and external partners e.g. dealing with complex queries.

4. Ability to meet set deadlines and to understand when problems need to be referred upwards, for example in responding to complaints promptly for a quick accurate solution.

5. Analytical and judgement skills in order to effectively assist with customer queries.

6. Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.
- Qualifications and Experience_
- An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
- Level 3