![NICSSA](https://media.trabajo.org/img/noimg.jpg)
Conferencing & Events Co-ordinator
2 months ago
_NICSSA (Northern Ireland Civil Service Sports Association) is the largest public sector sport and leisure organisation in Ireland and operates across the region from our headquarters at The Pavilion, Stormont. We exist to improve the health and wellbeing of our members and their families by developing and promoting a wide range of high quality and affordable sporting, leisure and lifestyle opportunities._
- We are seeking a Conferencing & Events Coordinator to join NICSSA’s Customer Services Team._
- The aim of this role is to ensure the delivery of excellent service and provide the best possible experience to all existing and any prospective new NICSSA Members and customers. _
**_Key responsibilities_**
- The key responsibilities of the post will be to co-ordinate the day-to-day operations of conferencing and events with key responsibilities to include:_
- _Process all incoming conferencing and events enquires ensuring they are dealt with and processed in line with the organisation policy._
- _Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event._
- _Develop and maintain excellent customer relationships._
- _Ensuring all conferencing/events are fulfilled and setup professionally, efficiently and effectively and mirror the requirements of the customer._
- _Arrange and conduct final details meeting/calls with organiser prior to conference or event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the customer._
- _Produce function sheets for all events ensuring all necessary detail is noted and distributed to the various departments._
- _Ensure all rooming/event list details and requirements are gathered and handed across to the various departments_
- _Deliver health and safety, and cleanliness and drive understanding and importance of operational excellence._
- _Maintaining accurate stock levels and ensuring all on-site stock is well stored and persevered._
- _Greet and respond to members, prospective members and customers, providing exceptional customer service and address any concerns in a timely and professional manner and elevate to senior staff as needed._
- _Work with the customer services team in dealing with all front desk related activities. _
- The above is not an exhaustive list of duties but a guideline of high-level activities. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation._
**_Essential Requirements:_**
- _Excellent verbal communication skills, including negotiation, influencing and presentation skills with the ability to build rapport with people at al levels. _
- _Customer Focus-a commitment to customer focus._
- _Self-Management
- ability to prioritise and complete tasks in order to deliver desired outcomes within allocated time frame._
- _Goal achievement
- overall ability to set, pursue and attain achievable goals_
- _Ability to identify actions required to complete tasks._
- _Results orientated_
- _Sales focused_
- _Excellent planning and organisational skills._
**Job Types**: Full-time, Contract, Permanent
**Salary**: £23,500.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- On-site gym
- On-site parking
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
All customer to wear masks, surfaces sanitised regular and hand sanitation stations at every point
**Experience**:
- Conference & Events: 1 year (preferred)
Work Location: In person
Reference ID: NICSCEC23
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