Customer Services Advisor

6 months ago

Belfast, United Kingdom NICSSA Full time

**Who Are We?**
- NICSSA (Northern Ireland Civil Service Sports Association) is the largest public sector sport and leisure organisation in Ireland and operates across the region from our headquarters at The Pavilion, Stormont. We exist to improve the health and wellbeing of our members and their families by developing and promoting a wide range of high quality and affordable sporting, leisure and lifestyle opportunities._

**We are seeking a Customer Services Team Member to join us our headquarters at The Pavilion.**

**What you will do**:
The role will be to foster good working relationships with in the office and to provide a first-class service to all external and internal clients and customers, showing professionalism and displaying a friendly disposition at all times.
- _Greet members, prospective members and guests, providing exceptional customer service._
- _Handle all front desk related activities including:_
- _Answering phones in a friendly manner and assist callers with a variety of questions._
- _Checking members into the system._
- _Taking prospective members on tours and sign up new members._
- _Facilitating updates to member’s accounts._
- _Completing sporting/event bookings._
- _Liaising with our sports clubs in regard to pitch bookings._
- _Taking payments and completing end of day cash sheet reports._
- _Assisting Events and Conferencing Co-ordinator by:_
- _Completing room set ups for Conferences and Events._
- _Facilitating Conferencing and Events._
- _Assisting Department Heads by completing administration duties._
- _Respond to member questions and concerns in a timely and professional manner and elevate to senior staff as needed._
- _Assist in maintaining the neatness and cleanliness of the building._
- _Monitoring and ordering stationary._
- _Work with the team to facilitate high profile events._

**What you need to have**:

- _Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations._
- _Ability to demonstrate good problem-solving skills and Strong listening skills with the ability to empathize_
- _An upbeat and positive attitude_
- _Punctuality and reliability are a must_
- _IT Skills - must be proficient in Microsoft office. Experience of using a CRM system is desirable._
- _Flexibility as this role will require you to be able to work morning, evening and weekend shifts._

**Working Patterns**:
Core shift patterns are as follows:

- 7:30am to 3:30pm
- 9:00am to 5:00pm
- 2:30pm to 10:30pm

This a seven day a week rota.

**Salary**:
The salary for this position is _£23,985 per annum_

**Type of Employment**
- Permanent/ Full Time.
- Six Month probation period.

**Reporting Line**

This role will report directly to Conferencing & Events Co-ordinator.

**Job Types**: Full-time, Permanent

**Salary**: £23,985.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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