Customer Service Assistant
6 months ago
We are a dynamic and innovative company committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.
**Responsibilities**:
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and accurately
- Assist customers with product information, pricing, and order status
- Enter customer orders and update customer accounts using data entry systems
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Maintain a professional and courteous demeanor at all times
- Follow phone etiquette guidelines to ensure positive customer interactions
**Experience**:
- Previous customer service experience preferred
- Strong verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £25,611.98 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
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