Customer Service Assistant

3 months ago


Belfast, United Kingdom Switch Advisor Ltd Full time

We are a dynamic and innovative company committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.

**Responsibilities**:

- Provide exceptional customer service by addressing inquiries and resolving issues promptly and accurately
- Assist customers with product information, pricing, and order status
- Enter customer orders and update customer accounts using data entry systems
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Maintain a professional and courteous demeanor at all times
- Follow phone etiquette guidelines to ensure positive customer interactions

**Experience**:

- Previous customer service experience preferred
- Strong verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

**Salary**: From £25,611.98 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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