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Customer Service Advisor
2 weeks ago
**Job Title**: Customer Service Advisor
**Location**: Remote/Belfast
**Job Type**:Fixed Term Contract, 12 months with a view to go permanent
**Hours**: 37.5 hours per week
**Salary**: £23,000 per annum, plus bonus
Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further We are searching for individuals with a passion for providing excellent customer service to join our team.
**The Role**:
This is a remote role and for the first 4 weeks, you are expected to attend Full Time training at our Belfast office. After the initial training period, your role will be primarily working from home.
**Duties**:
- Inbound call handling for a wide range of issues
- Providing excellent customer service in a polite and courteous manner
- Attempting to resolve customer queries on the first point of contact
- Dealing with complex queries to the best of your ability and escalating when necessary
- Recording all customer contacts on internal systems in a concise and accurate manner
- Ensuring you maintain an excellent standard of call quality and adherence to targets and KPIs.
**What You’ll Need**
- Strong communication, problem solving and computer literacy skills
- Customer focused with an excellent telephone manner
- The ability to work independently AND as part of a team
- Previous Customer Service experience - this does not need to be in a contact centre environment
**What You’ll Get in Return**:
- Competitive Salary of £23,00 per annum
- Full paid induction and training will be provided - with career development opportunities
- Remote Working
- 30 days holiday (rising to 35 with each year of service)
- Real opportunities to earn additional income such as; being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
**Closing date for receipt of CVs is 12noon on Wednesday 19**th** June. Interviews will be held week commencing 24**th** June with a start date of 15**th** July.
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