Customer Service Advisor

6 months ago

Belfast, United Kingdom BES - Goole Full time

Bailey Employment Services are currently recruiting Customer Service Advisors on behalf of Lloyds Banking Group in Belfast to join their New Business Team.

**The Position**:
The core purpose of the role is to achieve the Groups overall principle of ‘help me own a home’.

**Key Accountabilities**:
Building relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants as required
Adhere to income verification processes.
Attending and providing active participation in team meetings, sharing thoughts and ideas to improve the outcome for the colleague, customer and business

**Key Skills / Knowledge**:
**Making Good Decisions**: Selects the correct and best course of action for all customers.

**Telephony**: The ability to handle inbound and out bound calls from/to a variety of ‘customers’ including brokers, Solicitors, Surveyors and Customers

**Attention to Detail**: Ensures information complies with relevant procedures and regulatory requirements, correcting mistakes promptly

**Excellent communication**: The ability to adapt communication style dependent on the ‘customer’ demonstrating empathy and professionalism.

**Providing Excellent Customer Service**: Meet customer expectations with quality customer service, demonstrating a high degree of customer awareness

**Self Motivation**: Puts energy & commitment into completing work to the best of ability and is able to work under pressure.

**Business knowledge**: Good knowledge of policy, procedures and tools available to support the single brand/product of your skill-set.

**Financial Services Knowledge**: Has knowledge and experience of financial services products and procedures and the market in which we operate.

**The Benefits**:
No weekend work - Shifts Monday - Friday between 8am - 6pm
Full training is provided, both classroom based and on the job support. All colleagues will join a 3 week training course to provide you with the knowledge required to fulfil the role, once you have completed your training you’ll move onto 2 weeks on the job training and finally complete your journey to competence with ongoing coaching, development and support from your team manager.
Customer Service Agents that join the company will be rewarded with a basic pay rate of £12.09 hour.
Subject to qualifying criteria, Advisors will be entitled to an Annual bonus.
Career Progression.
Initially you will be entitled to 28 days holiday per year pro rata, rising to 32 days holiday after you’ve been in the role for 12 weeks.
Temporary on-going.
At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Customer Service Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Call Centre Customer Sales Advisor

    5 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**:Belfast - **Salary/Hourly Rate**: £23,500 - **Job Type**:Permanent - **Working hours/days**: Monday to Friday 9am-5pm - option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies...

  • Parts Advisor

    2 weeks ago

    Belfast, United Kingdom Customer Labs Full time

    Job Summary:Customer Labs seeks a skilled Parts Advisor to work in their fleet maintenance team. The ideal candidate will have experience working in a commercial vehicle dealership and possess a good working knowledge of MS Office and ideally ADP/Kerridge.Key Responsibilities:• Pre-picking parts and accessories to ensure smooth flow of jobs through the...

  • Call Centre Advisor

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Customer Sales Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    2 weeks ago

    Belfast, United Kingdom CV-Library Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international...

  • Customer Service Advisor

    15 hours ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BournemouthSalary/Hourly Rate: £24,000Job Type: PermanentWorking hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom GLL Full time

    **Full time Concierge (39 hours)** **Location**; **Lisnasharragh Leisure Centre** **Salary**; **Up to £22,164.61** per annum** GLL is looking for a Customer Service Advisor at Lisnasharragh Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom GLL Full time

    Customer Service Advisor Olympia Leisure Centre & Spa £22,164.61 pro rata GLL is looking for a Customer Service Advisor at Olympia Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor,...

  • Customer Service Executive

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer incoming calls and respond...

  • Customer Service Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and innovative company committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Shankill Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients via various...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Communications and Solutions Partners Group Full time

    We are currently seeking a passionate and customer-focused individual to join us as a Customer Sales Advisor. If you are enthusiastic about sales, enjoy interacting with customers, and thrive in a dynamic environment, we want to hear from you! **Duties**: - Provide exceptional customer service to clients in person - Engage with customers to understand...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................