Client Services Co-ordinator

6 months ago

Belfast, United Kingdom AAB Full time

VACANCY NUMBER
- VN412

EMPLOYMENT TYPE
- Permanent

LOCATION
- BFT

JOB DETAILS

**About the job**

****Client Services Co-ordinator**
**Think People Consulting**
**Belfast/Hybrid**
**Full-time, Permanent**

**Do you crave lots of variety, working in a fast-paced environment? If you’re ready for a dynamic career-changing move, we would love a chat with you.**
**About you**
- You are excited about adding value to a fast-growing professional services company that provides hands-on support to a range clients.
- You have high standards with a keen eye for detail, quality, and accuracy; ensuring that, as we work in a fast-paced environment, we always maintain high standards.
- You are a quick learner with a self-starter mentality.
- You have a strong service focus, looking for opportunities to support colleagues and clients and are highly motivated by this.
- You are always looking for improvement and enjoy planning.
- You have a “can do” attitude that demonstrates as proactivity, practical problem-solving, and happy to lend support where it’s needed.

**What you will do in this role**
In your client services role, you will work as a key member of the delivery team, ensuring client projects run smoothly and professionally. Your primary responsibility is to support consultants and client projects, to ensure that we provide an effective, efficient, and high-quality service to our valued customers. You may also provide support to internal projects.
- Working closely with our team of consultants, you will play a central role in the administration and planning elements of project delivery. This will involve co-ordinating and monitoring HR Consulting (HRC), Learning & Development (L&D) and Organisational Development (OD) projects from set-up to evaluation.
- **Typical activities will include**:
**Event Administration & Diary Management**
- Scheduling workshops, meetings and other events on various online platforms and in physical venues.
- Day to day liaison with clients around project coordination, then subsequent diary management for consultants.
- Setting up virtual collaborative spaces to support online workshop activities e.g. Mural, Canva.
- Co-ordinating workshop attendance lists and feeding back attendance records to clients.

**Project Planning**
- Working closely with the Project Lead, co-ordinate each element of reaching project milestones and keep the Lead updated on any issues or related correspondence.
- Ensuring any issues raised lead to remedial action, agreed and completed in a timely manner.
- Attending programme meetings, minute-taking and implementing programme support tasks resulting from meetings.
- Setting up programmes on our central records system (CRM), administering invoicing and monitoring programme budgets in conjunction with the Project Lead.

**Other Essential Support Duties**
- Registering delegates for psychometric profiles and qualifications, sending out all requisite information and co-ordinating, monitoring and reporting on completion rates.
- Issuing evaluations and feedback questionnaires. Creating surveys, sending out and monitoring response rates, sending reminders and reporting on response rates. Creating subsequent reports.
- Manage the project/programme folder on the shared drive, to ensure all programme-related materials and documents are saved and up to date.
- Providing support for tenders including tracking tender sites, and coordinating tender process, and uploading tenders on onto tender websites.
- Provide administrative support to ensure brand integrity including formatting, proofing and ensuring consistency of brand presentation (e.g. on slide deck presentations and client proposals).
- Placing orders with third party suppliers and monitoring all records associated with this work.
- General administration and support activities as required to support business and client success.

**About You**
**Competencies & Personal Qualities**
- A positive, resourceful, ‘can do’ approach, remaining adaptable to changing needs and taking pride in a job well done.
- Calm and unflappable when under pressure, demonstrating a mature and responsible attitude.
- Exceptional organisation and planning skills, with excellent attention to detail.
- Proactive, taking ownership to resolve challenges and continuously improve.
- Motivated and energised by a varied and fast-paced environment.
- Clear, professional and assertive communication skills.
- A strong service mentality, coupled with a team ethos.

**Essential Criteria**
- A minimum of 2 years’ experience in a relevant administrative, process, coordinator, project, finance or programme management role
- Experience of coordinating a wide range of activities
- Experience of working with a range of stakeholders across multiple projects/activities
- High standard of competence across the Microsoft Office suite (in particular Excel, PowerPoint and Word) and SAGE

**Desirable Criteria**
- Experience in project coordination/a

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