IT Support Coordinator

6 months ago


Leeds, United Kingdom Openwork UK Ltd Full time

The IT Support Coordinator is responsible for dealing with 1st and 2nd line support for all parties within the 2plan Group.

**Key Accountabilities**:

- Provide 1st and 2nd line support 2plan staff and advisers.
- Ensuring operational IT equipment is configured and functions correctly.
- Managing digital assets and ensuring backups are implemented for advisers.
- Management of support ticket work queues
- Managing issues/risks and escalating as appropriate
- Working with 3rd party software vendors to aid support issue resolution.

**The benefits**:

- Salary - up to £27,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.



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