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IT Support Coordinator
3 months ago
The IT Support Coordinator is responsible for dealing with 1st and 2nd line support for all parties within the 2plan Group.
**Key Accountabilities**:
- Provide 1st and 2nd line support 2plan staff and advisers.
- Ensuring operational IT equipment is configured and functions correctly.
- Managing digital assets and ensuring backups are implemented for advisers.
- Management of support ticket work queues
- Managing issues/risks and escalating as appropriate
- Working with 3rd party software vendors to aid support issue resolution.
**The benefits**:
- Salary - up to £27,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
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