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Client Support Coordinator

2 months ago

Leeds, Leeds, United Kingdom Active Care Group Full time

Position Overview

Active Care Group is seeking a dedicated Client Support Coordinator to join our compassionate team. This role is essential in providing advocacy and accountability for clients, facilitating their rehabilitation in a supportive and professional atmosphere. The ideal candidate will have a minimum of 12 months of relevant experience and will be committed to delivering a non-discriminatory service to individuals with acquired neurological impairments, including brain and spinal cord injuries, across various age groups in a community setting.

Key Responsibilities

As a Client Support Coordinator, your primary responsibilities will include:

  • Advocating for the needs of clients, both adults and children, while fostering strong relationships with families, legal representatives, and other stakeholders.
  • Developing actionable plans and SMART objectives tailored to each client's unique circumstances.
  • Recruiting, selecting, and overseeing a team of care/support personnel for clients.
  • Implementing individualized Support & Rehabilitation Plans with clear guidelines for the support team.
  • Monitoring and evaluating the Case Management Plan and Support & Rehabilitation Plan, making adjustments as necessary to meet client needs.
  • Coordinating a multidisciplinary team of professionals to execute the rehabilitation strategy.
  • Conducting risk assessments for key activities and establishing risk management strategies to ensure safety for all involved.
  • Documenting all interactions and updates in the designated network system on a daily basis.

Understanding Case Management

Case Management is a collaborative, multidisciplinary approach that involves assessing, planning, implementing, coordinating, monitoring, and evaluating the services required to meet an individual's health, social care, educational, and employment needs. The goal is to assist individuals in achieving their rehabilitation objectives and returning to their pre-incident lifestyle as closely as possible.

Role of a Client Support Coordinator

The Client Support Coordinator is a healthcare professional who works closely with clients to identify their needs and develop an action plan aimed at enhancing their quality of life. This role involves setting SMART goals—Specific, Measurable, Achievable, Realistic, and Time-bound—and ensuring that interventions are client-centered. The Coordinator will collaborate with the client to identify suitable therapists and professionals to help meet and exceed rehabilitation goals, while also supporting the client and their family in adjusting to their circumstances.

Benefits of Joining Our Team

  • Generous leave policy including 25 days of annual leave plus bank holidays and additional loyalty days.
  • Special day off for birthdays.
  • Participation in a bonus scheme for Client Support Coordinators.
  • Access to a comprehensive learning and development program through the Active Learning Hub.
  • Discounts and savings through the Active Reward App.
  • Confidential Employee Assistance Programme for support with various personal and professional matters.
  • Enrollment in a Nest Personal Pension account.
  • Opportunity to join a Medicash Health Plan for savings on health-related expenses.
  • Recognition of outstanding contributions through the Active Awards program.
  • Enhanced sick and maternity pay benefits.
  • Referral program with financial incentives for recommending candidates.
  • Support and guidance from our experienced clinical and business leadership teams to foster career development.

Qualifications Required

Essential Criteria

  • Minimum of 12 months of experience in a similar role.
  • Valid UK professional health qualification, such as HCPC, NMC, or Social Worker registration.
  • Full driving license and access to a vehicle.
  • Experience in supporting individuals with neurological conditions in a community context.
  • Comprehensive understanding of CQC fundamental standards and key lines of inquiry.
  • Proficient knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), and safeguarding frameworks.
  • Ability to address employee concerns in a fair and consistent manner.
  • Strong organizational, time management, and planning skills.
  • Flexible and professional approach to working across multiple sites.