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Resident Services Advisor

3 months ago

Manchester, United Kingdom Vox Full time

Resident Service Advisor
- Manchester City Centre
- Night Shift
- Hours: 19:00 to 07:00 shift pattern with 4 days on then 4 days off.
- Salary: £24,750 + performance related bonus

The Trilogy Manchester are recruiting

Join our award winning on site team at one of Manchester's top rated Build to Rent schemes.

We are looking for an enthusiastic, hard working individual who thrives on delivering exceptional customer service.

Below is a brief job description of the role of Resident Service Advisor. These are the main duties of the role but not limited to:

- Ensure a clean and tidy environment is maintained for all residents and team
- To co-ordinate operations ensuring quality service delivery is meet and exceed resident’s expectations at all times
- Organise and book maintenance works for residents and the building. Alongside making sure details are communicated to residents
- Managing resident parcels and assist in missing queries
- Raising and processing invoices to ensure a smooth operation of payments and deliveries
- Clear communication with residents, contractors and team on shift
- Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff
- Report incidents / accidents onto the correct system and inform your manager of any serious reports
- Must be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
- Organise and be involved in resident events whilst creating a dynamic community
- Conduct weekly and monthly Health and Safety checks

Expectation of the role:

- Adhere to the task list provided ensuring full completion for a smooth operation
- Clear communication with a handover to the RSA day shift outlining any issues
- Fully compliant to Health and Safety and security processes
- Provide 5 star customer service to all residents
- To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant

**Salary**: £24,750.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Concierge: 1 year (preferred)

Ability to Commute:

- Manchester (required)

Work Location: In person

Expected start date: 27/03/2024