Resident Services Coordinator

1 week ago

manchester, United Kingdom Cobalt Recruitment Full time
Job Title: Resident Services Coordinator

We are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.

Key Responsibilities:

  • Deliver first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Conduct regular quality control checks of amenity spaces to ensure they are well-maintained and presented.
  • Organize and host monthly residents' events and initiatives to foster a sense of community and belonging.
  • Engage with residents to understand their needs and preferences, and facilitate resident-led events and meet-and-greets.
  • Manage the hiring of amenity spaces, ensuring seamless communication with residents and stakeholders.
  • Respond to rental inquiries, schedule viewings, and negotiate offers in accordance with company policies.
  • Ensure marketing portals are up-to-date and accurate, reflecting the latest information on available properties.
  • Coordinate tenant services, including defect warranty repairs and contractor appointments.
  • Communicate effectively with residents through various channels, including social media, to keep them informed about scheme news and updates.
  • Seek out special offers and discounts for residents from local businesses, enhancing their overall experience.
  • Act as the first point of contact for residents to report maintenance issues, ensuring prompt resolution and satisfaction.
  • Collaborate with the Resident Experience Manager to ensure compliance with health and safety statutory requirements across the development.

Requirements:

  • Strong customer service background and a positive, can-do attitude.
  • Ability to think on your feet, make considered decisions, and demonstrate common sense.
  • Outgoing, warm, and friendly personality, with excellent written and spoken communication skills.
  • Organized, meticulous, and tenacious, with experience in undertaking viewings an advantage.

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