Resident Services Coordinator
1 week ago
We are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the upkeep of our amenity spaces, and organizing community events.
Key Responsibilities:
- Deliver outstanding customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Conduct regular quality control checks of our amenity spaces to ensure they are well-maintained and presented.
- Organize and host monthly residents' events and initiatives to foster a sense of community among our residents.
- Engage with residents to understand their needs and preferences, and facilitate resident-led events and meet-and-greets.
- Manage the hiring of our amenity spaces, ensuring seamless communication with residents and stakeholders.
- Respond to rental inquiries, schedule viewings, and negotiate offers to ensure a smooth leasing process.
- Ensure our marketing portals are up-to-date and accurate, reflecting the latest information about our properties.
- Coordinate tenant services, including maintenance requests, repairs, and warranty claims.
- Communicate effectively with residents through various channels, including social media, to keep them informed about important updates and events.
- Seek out special offers and discounts for residents from local businesses, enhancing their overall experience.
- Develop a community-focused approach, using communication, events, and innovations to create a welcoming and inclusive environment.
- Act as the first point of contact for residents to report maintenance issues, ensuring prompt attention and resolution.
- Coordinate contractor appointments, including defect warranty repairs, to ensure timely completion and satisfaction.
- Organize minor works between tenancies to maintain the high presentation of our apartments.
- Complete check-in and check-out reports, determining deposit returns and ensuring a smooth transition for residents.
- Conduct mid-term inspections to ensure our properties are well-maintained and meet our high standards.
- Manage arrears chasing and reporting, working closely with our finance team to ensure accurate and timely processing.
- Collaborate with our Resident Experience Manager to ensure compliance with health and safety regulations across our development.
Requirements:
- Strong customer service background and a positive, can-do attitude.
- Common sense approach, ability to think on your feet, and make considered decisions.
- Outgoing, warm, and friendly personality, with excellent written and spoken communication skills.
- Organized, meticulous, and tenacious, with experience in undertaking viewings an advantage.
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Resident Services Coordinator
5 days ago
Manchester, United Kingdom Cobalt Recruitment Full timeResident Services CoordinatorWe are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Deliver first-class customer...
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manchester, United Kingdom Cobalt Recruitment Full timeJob Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key...
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manchester, United Kingdom Cobalt Recruitment Full timeJob Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key...
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Manchester, United Kingdom Cobalt Recruitment Full timeJob SummaryWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key Responsibilities:Customer Service: Provide...
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Manchester, United Kingdom Cobalt Recruitment Full timeJob SummaryWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key Responsibilities:Customer Service: Provide...
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