Call Center Customer Service Agent
2 weeks ago
**Job Title**: Call Center Customer Service Assistant
**Job Summary**:
**Responsibilities**:
Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.
Document all customer interactions and transactions accurately in the customer relationship management (CRM) system.
Follow up with customers to ensure their questions or issues have been resolved satisfactorily.
Collaborate with other team members and departments to escalate complex issues and ensure seamless customer experiences.
Stay up-to-date on company products, services, policies, and procedures to provide accurate information to customers.
Meet or exceed established performance goals for customer satisfaction, call resolution, and quality assurance.
Participate in training sessions and continuous learning opportunities to enhance customer service skills and product knowledge.
Contribute to a positive and collaborative team environment by sharing feedback, ideas, and best practices.
**Requirements**:
High school diploma or equivalent; college degree preferred.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Ability to remain calm and composed under pressure while handling challenging situations.
Demonstrated reliability, punctuality, and professionalism.
Empathy and patience when interacting with customers from diverse backgrounds.
**Job Type**: Full-time
**Salary**: From £30,000- £37500 per year
**Benefits**:
Company pension
Life insurance
On-site parking
Private medical insurance
**Schedule**:
Monday to Friday
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