Customer Service Advisor

3 months ago

Dunstable, United Kingdom Arjo Full time

**Position**: Customer Service Advisor

**Location**: Houghton Regis

**Job type**: Full Time, Permanent, Fully Flex

**Shift Pattern**: 35 hours per week working on a rota basis, 1 hour lunch break

You will be responsible for delivering world-class customer care that empowers movement for people with mobility challenges. This will include taking inbound calls from our customers and acting as the voice of Arjo. You will engage with our internal and external customers meeting their needs whilst achieving personal and team targets.

**What you’ll be doing**:

- Take full ownership of internal and external customers by effectively managing their expectations - delivering what’s promised, keeping the customer informed and up to date throughout.
- Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPIs.
- Achieve your LIP’s in line with the objectives set.
- Take full ownership of customer complaints and manage to resolution.
- Arrange installations and cancellations of rental equipment
- Liaise/support Rental Service Technicians with all queries.

**The skills you will need**
- Excellent telephone manner (essential).
- Experience in a customer service environment (desirable).
- You must be diplomatic, have excellent listening skills and good communication skills.
- Good numerical skills.
- Must be PC literate with good keyboarding skills and knowledge of MS Office namely Excel, Word and Outlook.
- Attention to detail and a high level of accuracy.
- Excellent time management skills ensuring a high level of productivity.
- Ability to work with minimum supervision after the initial training period.
- Excellent written and spoken English
- Effective team player
- A positive ‘can do’ attitude displaying behaviors in line with our company core values.

**What we offer**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Diversity**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

**Job Types**: Full-time, Permanent

Pay: £19,500.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dunstable: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: 42783

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