Customer Care Advisor

6 months ago

Dunstable, United Kingdom Arjo Full time

**Customer Care Advisor**

**Position**: Customer Care Advisor
**Location**: Houghton Regis, Bedfordshire
**Job type**: Permanent, Full time
**Shift Pattern**: 35 hours per week, FF shifts with core hours being 07:00 - 15:00, 0800-16:00, 09:00- 17:00. 10:00-18:00 and 13:00- 21:00 and on occasion may need to support OOH shifts 16:00 - 00:00 or 00:00- 07:00
**Salary**: £19500 + £60 per month flexi supplement,£1.82ph for any hours worked between 9pm and 7am + overtime

**Full induction programme followed by on the job training within our fantastic team of Customer Care Advisors and Team Leaders.**

**Benefits**:

- Hybrid working (following completion of probation)
- Competitive Salary
- On-site parking
- Company Pension Scheme
- 23 days holiday (plus bank holidays) increasing to 25
- Gym and classes (Circuit Training, Yoga and Pilates)
- Opportunity for progression

**About the Role**:
As an ambassador for Arjo, you will be at the very heart of the business, supporting our customers, including hospitals, care homes & Private Individuals assisting with orders, booking repairs or arranging for collections.

Some customers may need help with general costs of products, where you can use the reference tools provided for account numbers and prices, including our Cover Planner to see which engineers are available per area.

It is important to be able to build a rapport with the customer as quickly as possible and have compassion whilst managing the customers’ expectations in a timely manner.

On occasion, you will need to liaise with other departments within the business to set up new customers accounts, and also help to collect customer satisfaction surveys at the end of calls (approximately 1 per day) so that Arjo can make sure that we are offering the best service possible to our customers.

**ESSENTIAL SKILLS / EXPERIENCE**:

- Excellent telephone manner
- Customer focussed and problem solving orientated
- You must be able to demonstrate empathy, have excellent listening and communication skills both written and verbal
- Excellent time management skills
- Punctual and reliable
- Ability to work on your own initiative with a flexible attitude
- Knowledge of SAP & Excel would be an advantage

**What we will offer in return**:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development, as well as team building events, employee recognition awards and product training in our state of the art showroom.

We can offer you hybrid working following a successful probation, which includes a 2 week rota pattern, working from home either one or two days a week.

**Shift patterns**:
As our contact centre services our customers 24/7, you will be required to work 35hrs a week on a rota basis( set 2 weeks in advance) usually Monday to Friday. Overtime may be available when supporting weekend shifts.

**Why diversity matters to us**:
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Dunstable (required)

Work Location: In person

Reference ID: BBB

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