Customer Service Advisor

6 months ago


Dunstable, United Kingdom Whitbread Full time

Customer complaints team, 37.5 hours, full time office based.
Customer Complaints Advisor - Dunstable

Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the highest standard. It's time to leverage your retail and customer service experience to step up.

**PAY RATE**: Based on a 37.5 hour week Tier 1 - £24,806 (starting salary)

Tier 2 - £27,563 (on completion of addition telephone training)

**CONTRACT TYPE**: Permanent - we don’t do zero hours contracts

**SHIFTS**: Monday-Friday 9-5, get your weekends back

**LOCATION**: Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.

**Why you will love it here**:
**Skills enhancement**: Our professional 4 week training programme gets you set up for success before you start.

**Work/life balance**: Get the structure you need for life outside of work with regular hours.

**Career development**: Enjoy progression across our business with longer term career paths available to you in different functions.

**Enjoy daily perks**: Free car parking on site, pension scheme, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.

**What you will do**:
**What you will need**:
Fully computer illiterate

Professional telephone manner

Working under pressure

Multitask

Self motivated

Target driven

Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.

Complaint handling experience

Resilience

Excellent organisational skills and attention to detail

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.



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