Administration Assistant

4 weeks ago


Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

We are a very busy and fast-paced outpatient department so you will need to be able to react to changing requirements at pace and to handle multiple tasks.

If you are looking for a challenge and a job where you will learn something new every day, please come and join our team.

There may be a need at times to work across 3 sites as per needs of the service
- Interviews for this post are due to take place week commencing 1st April 2024*

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Act as the first point of contact for dealing with enquiries and take appropriate action as necessary liaising with others as appropriate.

Reviews the communication systems for staff, patients and/or external sources using appropriate communicative tools.

Responsible for implementing and maintaining both manual and electronic filing systems and databases as required by the department, ensuring all documents are accurately and appropriately archived.

Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.

Process referrals to the department including generating waiting lists, booking and coordinating of appointments and coding of activity.

Ensuring all clinics are ‘cashed up’ in an appropriate time scale with appropriate outcomes (e.g. discharge or follow up appointments made)

Review, upload and where required, printing of clinical letters dictated by staff.

Monitoring and scheduling the department diary.

Undertaking filing, photocopying, and scanning as necessary, ensuring all documents are accurately and appropriately archived.

Maintain an efficient and comprehensive clerical service providing support to the department and other team members as requested.

Prioritising daily tasks to achieve set timescales.



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