Operations Administration Assistant
1 month ago
**Administrative Assistant**
As an administrative assistant with EA Mobility, your role will involve telephone communication with our customers to check on installation progress, deliver update messages and deal with customers that require a solution to a problem. You will be responsible for ensuring all calls are answered, logged on our CRM and actioned, including any follow up actions or calls required. You will also complete Customer Satisfaction calls to each of our customers as their project is completed to gain feedback on their journey. Clear performance KPI’s will be set out for you to manage your success. A high capacity to manage multiple tasks will be crucial for this role.
**What we are looking for**
- Previous experience within a telephony role dealing directly with customers
- Complaints handling experience
- Excellent customer-centric outlook
**Must have skills**
- Experience of using Microsoft programmes such as Excel and Outlook
- Experience of CRM use
- The ability to multi-task
- High level communication skills both written and verbal
**Key attributes**
- Good problem solving abilities and being able to think outside the box when required to resolve a situation.
- Excellent customer service skills
- Independent working skills
- Empathetic outlook when dealing with sensitive customer issues
EA Mobility is a family run company that has people at the centre of everything we do. We maintain key family values in all approaches and work together to deliver the highest level of service to our customers and a supportive forward thinking place to work.
If you would like to be part of a team that strives to make a real difference to our customers everyday lives then please get in touch for further details.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 18/08/2023
Reference ID: Ops Admin Ass
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