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Helpdesk Administrator

1 month ago

Sheffield, United Kingdom SIG plc Full time

SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
We are looking to recruit a Helpdesk Administrator to join our Facilities Team based in Sheffield.
We offer a great opportunity to build your career in a market leading business, along with a competitive salary and excellent benefits that include 25 days holiday + 8 bank holidays, a great pension, life insurance and a share save scheme.
What does the role involve?
The Helpdesk Administrator will assist in managing and coordinating the maintenance requirements of SIG’s UK properties.
- Log all works requests onto our in-house CAFM and finance system.
- Manage both reactive and planned works through to completion.
- Liaise with contractors/suppliers to ensure completion of works.
- Work with finance team to ensure works are properly costed and paid.
- Follow up with internal clients on planned maintenance to arrange times and access and feed this back to the appointed third-party contractor.
- To manage the compliance safety database and highlight shortfalls - and arrange with third party vendors to rectify the shortfall.
- Ensuring complaints are escalated to the appropriate manager.
- First point of contact for third party vendors regarding operational issues.
You:

- Must have excellent customer service skills.
- Must have experience in a busy helpdesk/call centre environment.
- Must be proficient in Microsoft Office (especially Excel and Outlook)
- Knowledge of property services/facilities management preferred, but not essential.
- Any previous compliance or trades experience a bonus.
In return we offer:

- Competitive salary with annual pay award and staff recognition schemes
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
- Money saving with retail discounts via colleague portal
- Cycle to Work scheme
- Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforceacross all areas of the business.

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