Apprentice Helpdesk Operator

6 days ago

Sheffield, United Kingdom Intec Business Colleges Full time

**DEALER MANAGEMENT SERVICES LTD**

At DMS Ltd we are excited to be expanding our business and are looking for a new Level 2 Apprentice Helpdesk Operator to join our established team You will be working as part of a diverse team providing our customers with excellent customer service and working with the cutting edge IT technology. Duties include: ensuring customer expectations and requirements are identified, and successfully managed/logged on our ticketing system.

**What will the apprentice be doing?**
- Answer and administer inbound and outbound calls
- Ensure customer expectations and requirements are identified, and successfully managed/logged on our ticketing system
- Monitoring all incoming requests
- Provide knowledgeable, courteous, responsive and efficient service
- Effectively manage customer communication through their tickets with timely progress updates
- Maintain knowledge of DMS Navigator products and services.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Standard
- End Point Assessment
- Level 2 Functional skills in English & Math if required.

**What is the expected career progression after this apprenticeship?**
- We have had success with apprentices before
- the director, helpdesk manager, implementation team leader and a senior consultant all started as apprentices on the helpdesk.
- Progression to a Level 3 qualification.
- **Annual wage**

£15,600 a year

**Working week**

Monday - Friday 8am - 5pm 1 Hour for Lunch and 2 x 15 minute comfort breaks

Total hours per week: 40 hours a week

**Expected duration**

17 Months

**Requirements and prospects Desired skills and personal qualities**
- People focused
- Develop customer relationships
- Excellent Communication Skills
- Explain complex information
- Strong organisational skills
- Prioritise skills effectively
- Identify critical issues
- Willing to find solutions
- Positive customer experience
- Flexible team player
- Able to undertake new tasks
- Able to use initiative
- Good administration skills
- Capture customer details
- Target driven
- Friendly and social
- Enjoy working in a team
- Excellent attention to detail

**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable

**Things to consider**

You will be working in open plan offices

**About the employer**

Nearly 25 years ago, Navigator was born. From a team who were early adopters to using computers in dealerships in the early 80s. Navigator can be found driving major multi-franchise dealerships as well as in solus, family-run businesses. It delivers the same customer-focused, profit-driven management tools across the board. Our background in the motor trade also bears fruit when it comes to the implementation and training. Navigator operates intuitively, so everyone across the business will find it easy to learn. The way Navigator is priced reflects our ethos of openness and clarity. We provide market-leading value with a transparent pricing policy. The price you pay on Day One is the same you will pay throughout your time with Navigator.

**Employer**

DEALER MANAGEMENT SERVICES LTD

**Address**
- NAVIGATOR HOUSE
- 12 OCLOCK COURT
- ATTICLIFFE ROAD
- SHEFFILED
- S4 7WW

**Contact**

Tracey Chaplin

+447580997408

**Job Types**: Full-time, Temp to perm, Apprenticeship
Contract length: 17 months

**Salary**: £15,600.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: DEALER MANAGEMENT SERVICES LTD

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